tag:mentalfaculty.tenderapp.com,2010-10-19:/discussions/blog-comments/11-20-updateThe Mental Faculty: Discussion 2016-08-11T02:45:33Ztag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-09T20:32:19Z2011-11-09T20:32:19Z2.0 update<div><p>I received a similar message. I bought Mental Case before the
appstore application was created. How can I update to 2.0 for free
as proposed in appstore ? Thx JL</p></div>Jean-Louis Ltag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-09T20:59:02Z2015-02-23T06:27:53Z2.0 update<div><p>Hello Drew,</p>
<p>congratulations on MC 2.0.</p>
<p>I couldn´t have wait to buy it. As I tried to import my
"old" MC Database, however, MC 2.0 crashed...</p>
<p>I have a pretty large database with over 14.000 flashcards (most
of it images). When can we expect a bugfix?</p>
<p>regards</p></div>aykut.bussiantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-09T21:31:09Z2011-11-09T21:31:09Z2.0 update<div><p>Hi Mike,<br>
I'm afraid the upgrade is only free for those who purchased in
2011. You would need to purchase the upgrade via the Mac App Store.
The upgrade check in the old app will not work for the app
store.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-09T21:34:36Z2011-11-09T21:34:36Z2.0 update<div><p>Hmm, any chance of me getting a copy of the library. It's
difficult to fix unless we can see what is causing the crash. Best
to email us to take this further.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-09T21:35:02Z2011-11-09T21:35:02Z2.0 update<div><p>I'm afraid you can only update free if you purchased in 2011. We
have special upgrade pricing in place for everyone else for a few
weeks.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-10T09:37:31Z2011-11-10T09:37:31Z2.0 update<div><p>It's clearly not fair. I purchased the software as every other
customers but not on AppStore. By consequence we can't take
advantage of this free update. Too bad !!!</p></div>Jean-Louis Ltag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-10T10:16:32Z2011-11-10T10:16:32Z2.0 update<div><p>We are moving totally to the Mac App Store, and Apple provide no
way for us to migrate users across.<br>
If you purchased via the Mac App Store, you can simply go into the
Update tab in the Mac App Store, and update there for free.<br>
If you purchased in 2011 from our web store, we can refund your
original purchase, and you can then purchase again via the Mac App
Store.<br>
Note that Mental Case 2.0 is Mac OS X Lion only.<br>
Would you like a refund to upgrade?<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-10T19:02:12Z2011-11-10T19:02:12Z2.0 update<div><p>I'm using SL and 2.0 in MAS is Lion only. How can I upgrade, as
the upgrade pricing is time limited?</p></div>M. E.tag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-10T19:13:14Z2011-11-10T19:13:14Z2.0 update<div><p>You could login on a Lion machine with your iTunes account, and
purchase there. That's the only way I can think of.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-11T01:12:11Z2011-11-11T01:12:11Z2.0 update<div><p>Hi Drew</p>
<p>New update looks pretty cool, can't wait to use it.<br>
However, I have to agree with Jean-Louise, it's pretty unfair of
having to pay for an update that other customers, who got it
through the App store and consequently have been your customers for
much less longer, get for free.<br>
I have your app on my phone and iPad and use it on a daily
basis.<br>
What do we need to do in order to receive a refund for the "update"
price?</p>
<p>Thanks kindly</p>
<p>Lian</p></div>Liantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-11T07:02:17Z2011-11-11T07:02:17Z2.0 update<div><p>Hi Lian,</p>
<p>It's not unfair. We are offering the free upgrade to people who
recently bought the app (i.e., in 2011). It is not fair to make
them pay again so soon after their first purchase. That is the way
all software upgrades work.</p>
<p>If you purchased in 2011 via our web store, we can arrange an
upgrade in an indirect way. Just contact <a href=
"mailto:support@mentalfaculty.com">support@mentalfaculty.com</a> to
take it further.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-11T11:00:21Z2015-02-23T06:27:53Z2.0 update<div><p>I agree with Drew.</p>
<p>This is normal course of business. What way should a developer
go to earn a living? When I buy MS Office 2010, I have to pay extra
in order to get the 2011 version. We bought a licence for an older
version, now we have to pay for a licence for the new version.</p>
<p>Anyway: it would be more helpful to discuss on matters of
possible software enhancements/ detected bugs etc than on the
payment policy, which is (in my opion) correct.</p>
<p>Regards</p>
<p>Aykut</p></div>aykut.bussiantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-11T18:08:47Z2011-11-11T18:08:47Z2.0 update<div><p>I purchased from YOUR site, after using YOUR trial, so that YOU
would get full price. I paid about a week ago. Now I have to pay
full price again? Why did you not direct me to pay through the app
store?</p></div>Um, I purchased a week ago, from your sitetag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-11T18:12:06Z2011-11-11T18:12:06Z2.0 update<div><p>Not sure what exactly you are referring to. We have been
encouraging people to use the Mac App Store all year. The link to
our web store was virtually hidden.</p>
<p>In any case, it is not important, because we are happy to help
you upgrade at no cost. Just contact <a href=
"mailto:support@mentalfaculty.com">support@mentalfaculty.com</a> to
arrange it.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-11T18:17:58Z2011-11-11T18:17:58Z2.0 update<div><p>I appreciate the offer. I am sending the receipt (I had already
purchased the upgrade - ) once I get it. I don't know if it's
possible to do a refund at this stage, but I appreciate your
offering.</p>
<p>I know your link is hidden, but some of us (who do still use
trials) do find them. I think it's wise to notify customers that
purchasing directly from you may break getting upgrades. If I
walked past any such notice, my apologies.</p>
<p>Les Witherspoon<br>
Seattle WA</p></div>Les Witherspoontag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-11T18:25:59Z2011-11-11T18:25:59Z2.0 update<div><p>Hi Les,<br>
Our policy is to allow anyone who purchased in 2011 to update at no
cost. The logistics are trickier for non-MAS purchases, but it can
be arranged.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-11T18:30:07Z2011-11-11T18:30:07Z2.0 update<div><p>Thanks Drew, and I appreciate your responding so quickly. I'll
send you the receipt when I get it.<br>
I do know that the MAP store has brought blessings and problems for
developers.</p>
<p>By the way, the 2.0 version rocks. I really needed formatting,
bullet points, and the integrated Flashcard exchange interface
helps.</p>
<p>Les Witherspoon</p></div>Les Witherspoontag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-13T22:05:10Z2011-11-13T22:05:10Z2.0 update<div><p>Drew;</p>
<pre>
<code> Have you heard of a bug that cause you to be stuck in full screen mode? 2.0 has been great....but I have to force quit mental case every time I want to get out of full screen mode --try to gesture to my desktop...no response. try to flick the cursor up to look at my other cards? no response. click the next card. sure that works. Just curious if you seen this issue, it's been going on all day!</code>
</pre>
<p>Thanks,<br>
Erik</p></div>Eriktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152011-11-14T08:37:26Z2011-11-14T08:37:26Z2.0 update<div><p>Hi Erik,<br>
No, we haven't heard of this.<br>
If it happens again, can you look in the Console utility and tell
me if any messages from Mental Case appear there?<br>
If so, can you send them to me?<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-01-26T13:43:35Z2012-01-26T13:43:35Z2.0 update<div><p>Please email <a href=
"mailto:support@mentalfaculty.com">support@mentalfaculty.com</a>
and we can arrange a copy of the old app.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-01-26T14:38:24Z2012-01-26T14:38:24Z2.0 update<div><p>It should be support [at] mentalfaculty . com</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-01-26T19:04:04Z2012-01-26T19:04:04Z2.0 update<div><p>Hi Liz,<br>
Did you receive my last reply? I do think it is possible that
something is wrong with your hard drive or graphics card. If it is
a new Mac, it might be worth going to an Apple Store with it, and
showing the issue to them.<br>
If you want to try reinstalling, just trash the app, and empty
trash. Then reinstall from the app store (free).<br>
Your data is not kept in the app.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-01-26T19:17:50Z2012-01-26T19:17:50Z2.0 update<div><p>Sent from my iPhone</p></div>Les Witherspoontag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-02-17T20:44:54Z2012-02-17T20:44:57Z2.0 update<div><p>Likewise,<br>
My menu bar has been doing the same since I bought a new computer
and re-installed. I have just been ignoring it cause I'm so use to
my mental case having issues since the 2.0 update....sorry to say
Drew. Also drew, is it not possible to chose my site for the back
up of my library any more? I would like to back it up onto my
dropbox, but can't seem to find the option to choose a destination
(only hundreds of "Recovered Files" in my trashcan)</p>
<p>Thanks,</p>
<p>Erik</p></div>Eriktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-02-17T20:50:32Z2012-02-17T20:50:32Z2.0 update<div><p>Have you installed the 10.7.3 OS X update?</p>
<p>MC 2 has no built in backup. I recommend time machine. You can
also copy the library, but it is hidden in lion. To get to it, use
Go > Go to Folder in Finder, and enter</p>
<p>~/Library/Application Support/Mental Case</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-02-17T20:52:28Z2012-02-17T20:52:30Z2.0 update<div><p>Oh the irony. Spent last 2 hours making a mental case and it
crashes, Saying it's unable to save.</p>
<p>The instability of 2.0 is killing me....slowly like type 2
diabetes!</p>
<p>My console is attached Drew.</p></div>Eriktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-02-17T21:02:35Z2012-02-17T21:02:35Z2.0 update<div><p>Can you start a support ticket, rather than posting to a blog
post discussion?</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-03-26T12:22:28Z2012-03-26T12:22:29Z2.0 update<div><p>How do I export a study notes on my macbook pro to Mental case
exchange to review on my iPad?</p></div>Trisran tag:mentalfaculty.tenderapp.com,2010-10-19:Comment/112723152012-03-26T12:25:21Z2012-03-26T12:25:21Z2.0 update<div><p>Hi Trisran,<br>
There is no really easy way to upload to Flashcard Exchange. If you
just have text notes, you could export in CSV format, and upload
that to the site.<br>
But the best way to get your study notes onto the iPad is to sync
over a WiFi network. Connect both devices to the same WiFi network,
then choose 'Start Sync' on the iPad from the sharing menu (arrow
with box icon). On the Mac, you should see the iPad appear in the
left column. Select it there, and follow instructions.<br>
Kind regards,<br>
Drew</p></div>drewmccormack