Sync trouble between MC2 (IOS) and MC (Mac)

Dirk's Avatar

Dirk

11 Nov, 2014 11:06 PM

Hi there,

I’ve been a user for several years (IOS and Mac OS).
After a break I found out that some flashcard decks on my IOS device are frozen.
So I deleted MC for IOS and installed MC2 for IOS.

How do I bring my MC for Mac flashcard decks to my IOS device now (MC2)?
Mac OS is Mavericks. I don’t want to upgrade to Yosemite.

I’m a user in the sense of the word;-)
So I would appreciate an easy way to solve the problem being able to use MC for IOS as I used to do it: easy and user friendly

Best
Dirk

  1. Support Staff 1 Posted by support on 12 Nov, 2014 06:56 AM

    support's Avatar

    Hi Dirk,

    Thank you for writing in. I'm very sorry to hear about this issue. We're continually working on improving iCloud sync. Please note it's important that your devices are all on iCloud drive (Yosemite, iOS 8.1) or none or your devices are, a mix between the two isn't possible.

    I would also like to recommend checking out this article in our knowledge base. It has a lot of information regarding iCloud sync. Sometimes the only thing to try is to start over with iCloud sync, described from step 8 on.

    We apologise for any frustration we have caused. Please don't hesitate to contact us with any other questions you might have, we're here to help.

    Best,

    Sam R. — The Mental Faculty support

  2. support closed this discussion on 12 Nov, 2014 06:56 AM.

  3. drewmccormack re-opened this discussion on 12 Nov, 2014 07:24 AM

  4. Support Staff 2 Posted by drewmccormack on 12 Nov, 2014 07:24 AM

    drewmccormack's Avatar

    Hii Dirk,

    MC2 is designed to work with cloud syncing, which is iCloud at this point. Apple recently introduced iCloud Drive, and an unfortunate requirement is that all devices need to be using it to sync. That means you must have Yosemite and iOS 8 to sync via iCloud Drive. If you don’t opt in to iCloud Drive, you might be able to sync, but I have heard that the ‘old’ iCloud is not working well now.

    The other option you have is to install the original MC app again. You can find it by going into the App Store, into Updates, and then into Purchased. It should be in the list somewhere, and you can install it again. You can then sync that over WiFi with the old way.

    We are currently working on Dropbox sync. Should be available in a month or so.

    Kind regards,
    Drew

  5. 3 Posted by Dirk Nordmann on 12 Nov, 2014 02:09 PM

    Dirk Nordmann's Avatar

    Thx a lot Drew. That helped. So please ignore my last mail.

    Kind regards
    Dirk

    Am 12.11.2014 um 08:24 schrieb drewmccormack <[email blocked]>:

  6. support closed this discussion on 13 Nov, 2014 05:03 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac