Transferring mental case archive to iTouch via iTunes

Mark's Avatar


09 Jun, 2011 08:13 AM

I attempted to transfer a mental case archive file from my Mac via iTunes and am having difficulty. I exported the file from mental case and then, under "apps" I found the "file sharing" section. While my iTouch was connected in iTunes, I selected "add to" and found the mental case file. iTunes and my iTouch both indicated they were syncing and downloaded the file to my iTouch.

On the iTouch, however, nothing else happens. When mental case is launched on it, It doesn't "see" the file or ask to import it (though iTunes indicates the file is on the iTouch). It's like it is not there. Any suggestions?

  1. Support Staff 1 Posted by drewmccormack on 09 Jun, 2011 04:39 PM

    drewmccormack's Avatar

    Hi Mark,
    What file format did you export? You need to use Study Archive in the export pane. The standard Mental Case Archive format does not work on the iPhone.
    Kind regards,

  2. 2 Posted by Mark on 10 Jun, 2011 02:40 AM

    Mark's Avatar

    That worked, thank you. I had been using the standard mental case archive.

    Best regards,

  3. Support Staff 3 Posted by drewmccormack on 10 Jun, 2011 06:37 AM

    drewmccormack's Avatar

    Sent from my iPad

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