tag:mentalfaculty.tenderapp.com,2010-10-19:/discussions/suggestions/10395-studies-ios-will-not-sync-with-macThe Mental Faculty: Discussion 2018-10-19T02:24:20Ztag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-06T14:21:26Z2016-08-08T23:13:24ZStudies IOS will not sync with Mac<div><p>I'm encountering the same problem. I have imported my mental
case libraries to the new app both on the iphone and on the mac and
that seemed to have worked well. I then studied my deck of due
cards on the phone, until there was no due cards left. The phone
synced (or so it said) with icloud. The computer (or so it said)
also synced with icloud. But that an actual sync happened is
unlikely since... 1) i do not see a separate file in icloud that
would represent the synced data and 2) The computer app still tells
me that the cards I went through on my phone are due for study.</p></div>Gosiatag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-06T23:30:36Z2016-08-08T23:13:24ZStudies IOS will not sync with Mac<div><p>With sync, if you are seeing that data is not making its way
over from a device, you may need to the load the app on the device
that created the new data. It probably did not get to fully upload
the data.</p>
<p>I think in the first case here, it is a just a question of being
patient. You need to see the progress bar go through twice before
the data is fully in the cloud. At that point, the other device
should be able to download it.</p>
<p>Note that we don't use files anymore for sync. We use a new
technology called CloudKt, and it doesn't have files, so you won't
see files (though you do need to have iCloud Drive turned on).</p>
<p>Sometimes the due counts may be slow to update. You may find if
you go into a stack, the due stamps are updated, but the count is
slow to update. Eg. you may find the last studied date of notes you
studied is updated properly.</p>
<p>That said, it seems there may be a problem with due notes
becoming due again after a sync, and we are investigating this.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-08T02:45:55Z2016-08-08T23:13:23ZStudies IOS will not sync with Mac<div><p>Hi Drew</p>
<p>Its more than being patient - the cards were created on the Mac
app DAYS ago and although the Mac app gives the appearance of
syncing there are 476 cards on the Mac app and only 439 on the iOS
app.</p>
<p>This morning I deleted the iOS app and then reinstalled it. It
still only downloaded 439 cards. I have synced the Mac app, quit
out of it, restarted my entire Mac, restarted it and it appears to
be syncing. The newly installed version of the iOS app
‘appears’ to be syncing. But clearly they are not
syncing because each version has a different number of cards.</p></div>Jane Pervantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-08T23:15:15Z2016-08-08T23:15:15ZStudies IOS will not sync with Mac<div><p>Hi Jane,<br>
Hmm. Can you perhaps do a little test for me, just to see if it
helps identify the problem?<br>
Can you go into Applications > Utilities on your Mac and open up
Console app. Then try a sync with the Mac. Does any error message
from Studies appear in the Console app? If so, could you send it to
me?<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-09T00:19:58Z2016-08-09T00:19:58ZStudies IOS will not sync with Mac<div><p>Hi Drew</p>
<p>Here are the error messages that I got - looks like there is
something going on with the Mac app?</p>
<p>9/08/2016 10:17:38.292 AM Studies[3854]: Error merging: Error
Domain=CDEErrorDomain Code=211 "Number of object changes: 1986,
Number of global ids: 1569" UserInfo={NSLocalizedDescription=Number
of object changes: 1986, Number of global ids: 1569}<br>
9/08/2016 10:18:39.345 AM Studies[3854]: Error merging: Error
Domain=CDEErrorDomain Code=211 "Number of object changes: 1986,
Number of global ids: 1569" UserInfo={NSLocalizedDescription=Number
of object changes: 1986, Number of global ids: 1569}</p></div>Jane Pervantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-09T04:38:54Z2016-08-09T04:38:54ZStudies IOS will not sync with Mac<div><p>Hi Jane,<br>
That is very useful. Thank you for sending this to me. I think I
now understand the bug, and we will be fixing it ASAP.<br>
In the meantime, you could try pressing the RESET button on in the
sync settings of each of your devices, waiting for 10 minutes, and
then turning on the sync again.<br>
We will try to submit a fix for this issue very soon.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-09T05:27:03Z2016-08-09T05:27:04ZStudies IOS will not sync with Mac<div><p>So I just launched studies on my iPad where I've not used it for
a while. It only has 429 of the 476 notes and although it says it
is syncing, it won't even get the extra 7 notes that I have on my
iPhone. Basically nothing is syncing. So my only option is to reset
the iCloud data?</p>
<p>Can you direct me to the best help file for this? I presume l
turn off iCloud syncing on the Mac first then choose reset from the
iPhone and then turn those off and then turn on iMac first?
Obviously I want the iMac data to repopulate iCloud - don't want
the blank reset iCloud overwriting the full card set on the
Mac?</p>
<p>Cheers<br>
Jane</p></div>jpervantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-09T05:32:53Z2016-08-09T05:32:53ZStudies IOS will not sync with Mac<div><p>Hi Jane,<br>
Yes, the error you reported would stop syncing, I’m afraid.
We are working on a fix for that now.<br>
If you go into the iCloud sync settings in the Studies app, and
press the Reset button on each device and Mac, the cloud data will
be deleted, but you still have all the data locally on each device.
You then switch on the sync for each device one at a time, waiting
about 10 minutes for the upload to complete. The data from each
device should all get merged together, so you should end up with
all the notes from all the devices.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-09T05:34:42Z2016-08-09T05:34:43ZStudies IOS will not sync with Mac<div><p>Thanks Drew - I will give it a go</p>
<p>Cheers<br>
Jane</p></div>jpervantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-16T03:03:35Z2016-08-16T03:03:36ZStudies IOS will not sync with Mac<div><p>Hi Drew</p>
<p>It worked - sort of. After resetting all devices, I ended up
getting the same number of cards on my iPhone and iMac but the
count was out by 2 cards on the iPad - haven’t had time to
work out why to be honest.</p>
<p>Now I’m working on the next section of my course and have
been adding cards on iMac. They aren’t syncing so I assume
that basically there is no sync until you release the bug fix
meaning I have to reset everything each time I want to get the new
cards across to the iPhone and iPad?</p>
<p>Thanks<br>
Jane</p></div>Jane Pervantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-16T06:07:02Z2016-08-16T06:07:02ZStudies IOS will not sync with Mac<div><p>Hi Jane,<br>
We released fixes for sync a few days ago. Please make sure you get
those fixes on all your devices from the App Store.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-17T02:18:57Z2016-08-17T02:18:57ZStudies IOS will not sync with Mac<div><p>Yes - my iOS devices automatically updated on 13/8. So its not
working after the update? Appears to be no update for the Mac
app…</p>
<p>Here is the full collection of errors from the console from when
I last tried to sync…</p>
<p>17/08/2016 12:17:10.015 PM Studies[22941]: Failed to subscripe
for push:<br>
17/08/2016 12:17:10.016 PM Studies[22941]: Error fetching zone:
<<< __61-[CDECloudKitFileSystem
createZoneIfNecessaryWithCompletion:]_block_invoke line 202<br>
17/08/2016 12:17:10.016 PM Studies[22941]: Failed to create root
directory: <<< __36-[CDECloudKitFileSystem
setupCloud:]_block_invoke.126 line 153<br>
17/08/2016 12:17:10.016 PM Studies[22941]: Setting up cloud
directories in CloudKit failed: <<<
__93-[CDECloudKitFileSystem
initWithPrivateDatabaseForUbiquityContainerIdentifier:schemaVersion:]_block_invoke
line 75</p></div>Jane Pervantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-17T02:45:54Z2016-08-17T02:45:55ZStudies IOS will not sync with Mac<div><p>I just restarted my whole mac in case it needed flushing after
the updates on iOS and still got this error</p>
<p>17/08/2016 12:44:09.933 PM Studies[321]: Error merging:</p>
<p>I’m a bit frustrated - I would have been better sticking
with mental case…</p></div>Jane Pervantag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-17T07:17:23Z2016-08-17T07:17:23ZStudies IOS will not sync with Mac<div><p>Hi Jane,<br>
There was definitely a new Studies for Mac last week. Should be
version 1.0.10. Make sure you have that new version installed.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-17T07:18:20Z2016-08-17T07:18:20ZStudies IOS will not sync with Mac<div><p>Note that for the Mac, you need to upgrade via the Mac App
Store, not via iTunes.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/404862752016-08-17T07:31:41Z2016-08-17T07:31:41ZStudies IOS will not sync with Mac<div><p>That’s weird - the update is there now (in mac app store)
but it wasn’t when I checked this morning. I suspect the
restart refreshed it somehow.</p></div>Jane Pervan