Please help! All cards with images are empty now!

hyoahn's Avatar

hyoahn

24 Dec, 2019 07:59 AM

Hi,

As your suggestion, I tried ANKI but I didn't like it especially the interface.
Now, I came back and bought Studies from Appstore (Before I download it from your website).
The problem is when I open Studies from Mac, the cards are all there but all the front and back images are gone.
When I check Studies from my iPhone, they are all still o.k. So I think it would be o.k. if mac version of Studies gets data from iPhone through iCloud. Please advise me on what to do for this case. Thanks.

Regards,
Hyo

  1. Support Staff 1 Posted by drewmccormack on 24 Dec, 2019 10:58 AM

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    Have you got the latest version on both devices?

    If you let them sync up, do you see the images start to appear again? You may need to switch stacks back and forth to refresh.

    Drew

  2. 2 Posted by hyoahn on 24 Dec, 2019 01:34 PM

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    Yes, I have the latest version for both devices.

    I just let the mac version sit there since I was afraid it might erase iCloud data if I press the sync button. I see some cards beginning to show images. Please explain to me why I have an issue with images. I've never seen images disappeared before.

  3. Support Staff 3 Posted by drewmccormack on 24 Dec, 2019 02:18 PM

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    I think they are probably disappearing because I put in place your suggestion to remove old images :) You’re welcome.

  4. 4 Posted by hyoahn on 24 Dec, 2019 02:28 PM

    hyoahn's Avatar

    Does removing the old images mean the duplicate images?

    Then why the current images disappear?

  5. 5 Posted by hyoahn on 24 Dec, 2019 02:43 PM

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    If you removed old images from mac, is there a way to get data back from iPhone?

  6. Support Staff 6 Posted by drewmccormack on 24 Dec, 2019 02:55 PM

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    Didn’t you say the images were starting to appear? You probably just need to wait until it syncs.

    Drew

  7. 7 Posted by hyoahn on 24 Dec, 2019 03:01 PM

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    Yes but not all of them are shown. Some images (main and thumbnail) are still missing.
    It seems that the sync is finished since the sync button reset to the non-sync mode by itself even if I press it,

  8. Support Staff 8 Posted by drewmccormack on 24 Dec, 2019 03:05 PM

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    If the iPhone has all the images, you may be best to clear the Mac data completely.

    To do this, first check the iPhone really has the data, and then press reset on all devices. Then on the Mac, go to ~/Library/Containers and move com.mentalfaculty.studies.mac to the trash.

    Finally, start the sync again.

    Kind regards,
    Drew

  9. 9 Posted by hyoahn on 24 Dec, 2019 04:33 PM

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    Thanks for the help! I was able to get all the images back without any problem.

  10. 10 Posted by hyoahn on 25 Dec, 2019 10:14 AM

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    Since you mentioned that pasting an image repeatedly would increase the size of any card, it would reduce the size of a card if I delete the card and then create one with the same front and back images. Is this right? Please confirm it. Thanks.

  11. Support Staff 11 Posted by drewmccormack on 25 Dec, 2019 11:22 AM

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    Creating a new copy of the card will create new copies of the images. The code does now clean up any old unused images over time now.

    Drew

  12. 12 Posted by hyoahn on 27 Dec, 2019 05:36 PM

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    It is very strange that what I wrote in Dec 25 is gone. So I am writing again.
    When I open Studies, I found out that many images are gone again. So I reset iCloud on that day since I was afraid that the data from iPhone could be affected.

    Today, I also reset iCloud again and let data migrated from iPhone to mac.
    I don't know if I can get all the images back or not.

    My question is: Am I going to have this process of losing images in the future?

  13. 13 Posted by hyoahn on 27 Dec, 2019 06:03 PM

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    The initial migration seems to be working o.k. since I see 2/3 images are shown. So I quit Studies (mac version) and then reopen again. To my surprise, all the images are gone. Something is not working at all! I clicked on the sync button and nothing happens. It seems that Studies erases all iCloud data. I guess I have to reset iCloud again before quitting Studies. I don't think I can open Studies again until you fix this issue.

  14. Support Staff 14 Posted by drewmccormack on 27 Dec, 2019 08:35 PM

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    Are you sure you have the most recent version of Studies on the Mac? I haven’t heard from others of this problem. There was an issue with the previous release which could give this type of problem.

    Kind regards,
    Drew

  15. 15 Posted by hyoahn on 28 Dec, 2019 05:51 AM

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    You should know that I didn't download Studies from your website. Recently I bought it through App Store. When I checked the version number, it is 1.7.5 (65). Is this recent enough?

  16. Support Staff 16 Posted by drewmccormack on 28 Dec, 2019 08:48 AM

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    Yes, that is the most recent. What version do you have on the iPhone?

    Kind regards,
    Drew

  17. 17 Posted by hyoahn on 28 Dec, 2019 10:51 AM

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    I don't know how to find out what version is from my iPhone.
    Please let me know. This version is from Apple app store.
    If it is not the most updated version, then I will get notified.
    Since I have not been notified, it must be the most updated one.

  18. Support Staff 18 Posted by drewmccormack on 29 Dec, 2019 10:36 AM

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    I'm going to test this when I get back to work first week after new year.

    If you like, you can export your iPhone library for me to use, to make the test more authentic.

    You aren't doing anything odd, right, like importing your stacks over and over like you were before?

    You can find the iPhone version of the app by opening the menu on the side, and looking in the contributions section.

    Drew

  19. 19 Posted by hyoahn on 29 Dec, 2019 12:41 PM

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    The iPhone version number is 1.11.5.
    I don't see any problem with iPhone since images are all there.

    I don't need to import any stack from Mental Case anymore.
    Actually I don't use Mental Case since you told me not to.

    Please let me know how to export data from my iPhone and send it to you.

  20. Support Staff 20 Posted by drewmccormack on 29 Dec, 2019 01:58 PM

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    If you open the side menu, there is send and receive. In there, there is an Export Library option. Use that to put the file in Dropbox or Files and send that to me.

    Kind regards,
    Drew

  21. 21 Posted by hyoahn on 29 Dec, 2019 05:13 PM

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    I sent you an email giving the link for the exported library.
    I hope you to fix the issue ASAP so that I can work on the Mac version of Studies.

    Thanks!

  22. Support Staff 22 Posted by drewmccormack on 29 Dec, 2019 05:22 PM

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    For now, you could try this:

    - press reset on each device and Mac
    - on Mac, go to ~/Library/Containers
    - drag com.mentalfaculty.studies.mac to your desktop
    - launch studies. Should be empty.
    - start sync on both devices

    Kind regards,
    Drew

  23. 23 Posted by hyoahn on 29 Dec, 2019 05:29 PM

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    That is exactly what I did and the result was not good!
    Is there any reason that I should repeat the same thing!

    Hyo

  24. Support Staff 24 Posted by drewmccormack on 29 Dec, 2019 05:35 PM

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    So you completely removed the Mac library before?

    So if I install on iPhone, then sync all to the Mac, the images should disappear? Anything else I need to do to trigger the problem?

    Kind regards,
    Drew

  25. 25 Posted by hyoahn on 29 Dec, 2019 05:43 PM

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    Yes, At first I reset iCloud for both Mac and iPhone and I deleted the Mac
    lib.
    Then I turned on iCloud for iPhone and then quitted the iPhone Studies
    after transferring
    data to iCloud is done. Finally, I opened the Mac Studies and started to
    sync and waited until
    the sync completed.

    That is all I have done so far!

  26. 26 Posted by hyoahn on 06 Jan, 2020 02:30 PM

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    Have you found any solution to the issue?

    Regards,

    Hyo

  27. Support Staff 27 Posted by drewmccormack on 06 Jan, 2020 02:55 PM

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    We are working on it now. Seems there is a problem with the library export, so we need to fix that first to do the test.

    Drew

  28. 28 Posted by hyoahn on 06 Jan, 2020 02:57 PM

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    Glad to hear that you are working on it.
    Hope to hear from you soon!

    Hyo

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