Reset Sync Data

zeppo's Avatar


19 Jan, 2020 10:23 PM

Problem with this in that after one interminably long sync, knowing I wanted to wipe and reset my phone anyway, I just wanted to stop the sync and do a reset on both my phone and macbook. However, the neither app would allow me the option to reset until they completed a sync, and turning off sync didn't matter. Okay, fine. So I waited out the 40 minute sync so that it finally allowed me to choose Reset. I got the usual pop up about being sure to do it on all devices, and tapped "Reset Cloud", but it didn't turn off sync. Normally, resetting turns off sync, does it not? The pop up window doesn't mention anything about having to turn it off manually, yet gives the warning about waiting 30 minutes before enabling sync again, so it certainly seems as if sync should have been shut off.

My recollection is that choosing Reset automatically turned off sync. It *did* turn it off when I chose Reset on the mac app. What's up with the iOS app?

Now, I can turn it off manually, but its making me think the Reset isn't working.

  1. 1 Posted by zeppo on 19 Jan, 2020 11:52 PM

    zeppo's Avatar

    Also, it occurred to me that maybe something was slowing down it turning off the sync, so I opened it again, hit Reset, and just let it set, watching to see if it would turn it off. But what happened was the app just crashed after 50 seconds. Now I see that all I need to do is open the app and let it set and after 50 seconds the app will crash. I tested this repeatedly. I made a full shut down of the phone, and tried again, but it continues to do this. I presume a bunch of crash reports were sent to you.

    I guess I will go ahead and wipe the phone, reinstall the app, and try to reset again to get rid of any old data on the cloud.


    I did a factory reset of the phone and reinstalled the app and was able to get Reset to work before turning on sync. This time it gave me the pop up window saying to remember to hit Reset on my other devices, so I'm hoping it did its thing and the cloud has been cleaned out of all Studies related data. I'll just use the mac app for a few days while until I've gotten some editing done, and then sync and switch back to the iOS

  2. Support Staff 2 Posted by drewmccormack on 20 Jan, 2020 08:06 AM

    drewmccormack's Avatar

    In general, you shouldn't need to do reset the whole phone if a big problem like this arises. You can just delete the Studies app, which should remove the data.

    It would be good if the reset would interrupt any ongoing sync. Will look into that.

    Kind regards,

  3. drewmccormack closed this discussion on 20 Jan, 2020 08:06 AM.

  4. zeppo re-opened this discussion on 20 Jan, 2020 04:07 PM

  5. 3 Posted by zeppo on 20 Jan, 2020 04:07 PM

    zeppo's Avatar

    I needed to reset the phone for other reasons. But if deleting the app removes all the cloud data of the app, that's good to know

  6. Support Staff 4 Posted by drewmccormack on 20 Jan, 2020 06:33 PM

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    No, sorry, deleting the app does not remove any data from the cloud. It does remove all local data, including all the local copies of the sync data. But the iCloud data is only removed if you use reset, or you go into iCloud Drive and manually remove the data there in the Settings app or System Preferences.


  7. 5 Posted by zeppo on 20 Jan, 2020 06:39 PM

    zeppo's Avatar

    Oh, okay. Well that is why I wanted to do a Reset. I didn't wanted a clean start.

  8. drewmccormack closed this discussion on 21 Jan, 2020 07:30 AM.

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