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Musical symbols don't appear properly until I open them in Note editor

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TJ U

19 Jan, 2012 08:02 PM

Musical symbols such as flat: ♭, sharp: ♯, and natural: ♮ display incorrectly until I view them in the Note Editor.

Is there any way I can simply make it look through each note to fix this?

1. 1 Posted by support on 22 Jan, 2012 12:44 AM

   

   Hi TJ

   Unfortunately no, there's no way to do that but we're going to look into this.

   Sofia
   The Mental Faculty Support

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2. support closed this discussion on 22 Jan, 2012 12:44 AM.

3. TJ U re-opened this discussion on 03 May, 2012 02:15 PM

4. 2 Posted by TJ U on 03 May, 2012 02:15 PM

   

   This actually bit me with Japanese characters as well. I hadn't noticed it because I was waiting for multi-facet support on iOS. I have too many cards with this problem now and would greatly appreciate some way to fix this without manually loading each card and waiting.

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5. Support Staff 3 Posted by drewmccormack on 03 May, 2012 04:38 PM

   

   I think this resulted from a bug when importing csv files. We recently fixed it, so the latest version should not have the issue.

   One option to fix it might be to try exporting in study archive format, and reimporting. Unfortunately that would cause any study progress to be lost.

   Kind regards,
   Drew

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6. 4 Posted by TJ U on 04 May, 2012 09:32 PM

   

   I don't mind losing study progress. this is all basically endless studying anyway.

   I tried exporting as a study archive but that seems to actually make the garbled display permanent. (after export and import, opening it in the Note Editor would NOT fix the issue.) copying the old 'Mental Case' Folder from 'Application Support' brings back the old behavior of garbled until I edit.

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7. Support Staff 5 Posted by drewmccormack on 04 May, 2012 09:36 PM

   

   Hmm. Did you try exporting with study archive with the HTML box checked? That might help.

   Drew

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8. 6 Posted by TJ U on 05 May, 2012 01:43 AM

   

   HTML checked fixed the 'garbled becomes permanent' aspect, but it is still garbled. maybe it is me. I have attached the study archive.

   • Mental_Case_2012-05-04.studyarch 1.42 MB
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9. Support Staff 7 Posted by drewmccormack on 07 May, 2012 07:16 AM

   

   I have found a workaround. If you export in CSV format, and make sure you check the HTML option, and then make a new stack and reimport that CSV file into it (with HTML checked), it does fix the text problem. Not ideal, but better than editing every note.

   The bug that caused this should be fixed, so if you see it again in future, please let us know.

   Kind regards,
   Drew

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