problem syncing new notes on Mac to iPod

zeppo's Avatar


22 Jul, 2013 01:37 PM

couple of things...

One, once again a problem occurred when an unfinished lesson carried over until the next day, and as a result, the attempts to finished the lesson were met with sluggish response and shut downs by the device. So this seems to be a bug that you might test.

Two, a repeat as well of the problem with cards created or edited on the mac not being synced over to the iPod. As a result, my iPod showed 88 cards due, and the mac 100 cards. Some odd things occurred as well. When I turned off the iPod app and turned it back on, the due notes count went to zero. Then with combinations of turning the app off and back on, or tapping on the ICloud Sync on the app, the count returned to 88. Then a while later back to zero, and then by the same methods, back to 88 again. Also, while I was on the mac app to remember the locations of some of my edits, a pop up window appeared:

   "iCloud syncing has been disabled on this Mac. It is best to Quit and wait a few minutes before relaunching Mental Case.

    iCloud data was reset on another device, or has been tampered with. To protect your data, syncing has been disabled. It is best to wait a few minutes after quitting to allow iCloud to sync up before relaunching Mental Case again. After launch, you can enable syncing in the application preferences"

I clicked on the Quit button and the program shut down.

After half an hour, I reopened the mac app and turned back on the iCloud Sync. I chose to keep the data on the mac when it prompted.

Afterwards, when I turned on the iPod app, it gave me the same warning message as it gave the mac, and told me it had turned off iCloud sync (same reasons given.) When I turned the iPod cloud sync back on, this time I chose to keep the data on the cloud when prompted.
After this, the new notes from the mac were now on the iPod and the scheduling matched, do to the successive syncs from mac to cloud, and from cloud to mac.

Anyway, it looks like there may be a problem in syncing edits and new notes keyed on the mac, since this is the second time.

  1. Support Staff 1 Posted by drewmccormack on 23 Jul, 2013 11:58 AM

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    Thanks for the report. Certainly helps us track the issue.
    In general, it is a bad idea to switch iCloud syncing on and off. The problems you encountered with ‘resetting data’ were due to that. iCloud can get messed up if you do that, because it continually replaces the cloud data, putting a lot of strain on it.
    Once you turn on iCloud sync, you leave it on, unless you are deliberately resetting the iCloud data.
    Kind regards,

  2. 2 Posted by zeppo on 23 Jul, 2013 09:47 PM

    zeppo's Avatar

    You misunderstood what happened. I didn't turn off iCloud Sync at all since you last assisted me with deleting the ubiquity file and turning off the cloud sync at that time. This time I didn't turn it off, the app did:

     "Cloud data was reset on another device, or has been tampered with. To protect your data, syncing has been disabled"

    Not sure what would have caused this. If I tap iCloud Sync on the iPod, but don't actually turn it off, that shouldn't be a problem should it?

  3. Support Staff 3 Posted by drewmccormack on 23 Jul, 2013 11:31 PM

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    That message usually occurs if you switch off iCloud on a device, and the switch it on again, and choose to replace the cloud data. The other devices will see this and realise they are no longer compatible, and disable sync.

    If you didn't turn it off, it is strange.

    You can certainly look in the sync screen, but you should not switch the sync switch.


  4. 4 Posted by zeppo on 27 Jul, 2013 10:32 PM

    zeppo's Avatar

    Here is the latest. Yesterday I completed the schedule due notes, about 90, and afterwards created 8 new cards on the mac app. It automatically scheduled 7 of these as due notes and synced to the cloud, so that the ipod also showed these as due. Not sure why it didn't schedule or transfer the other new card to the cloud/ipod-- it was in another stack. I expected more due notes to show up today from my preexisting cards, but no new scheduling occurred, though I'm sure it should have. Just now, when checking the ipod app, I got a pop up titled "iCloud syncing has been disabled due to a serious error." Then below it reads " A serious error occurred while registering with iCloud. It is best to restart you device, and wait for iCloud to sync up. If that doesn't help, consider replacing the Mental Case data in iCloud."

    So I tapped on OK, and the popup closed and the app showed 184 as Due for Study.

  5. Support Staff 5 Posted by drewmccormack on 27 Jul, 2013 10:59 PM

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    Hmm. It seems like iCloud is really messed up. Maybe changes are taking really long time to propagate to other devices. Those messages about resetting should only happen if one of the devices replaces the iCloud data while syncing is still turned on on other devices. When the other devices notice the replacement, which could be quite a bit later, they disable syncing.

    I’m not really sure how to proceed. You are having a lot more trouble than anyone else who has contacted us, and I think it is almost certainly due to having a large library.

    You can try the full reset — switching the iCloud switch off in Mental Case on all devices and macs, then switching it back on on your Mac to replace the iCloud data, waiting 10 minutes, then switching it back on on a second device and choosing to keep the new the iCloud data, etc — but maybe you will keep having issues.

    You may be better to stick to the original Mental Case app with WiFi sync for now. We are looking at our options for sync going forward, and I’m sure it will get better and more suited to large libraries.

    Kind regards,

  6. 6 Posted by zeppo on 28 Jul, 2013 01:11 AM

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    I do have a large number of notes, though keep in mind it is less that 200MB in size.

    Perhaps I'll have to try to be careful not to have the iPod app and the mac app open at the same time.

    I turned back on the iPod cloud sync and chose to keep the data in the cloud. The cloud and the devise both appeared to be in sync with the data on the mac app (at least the due notes were the same, and the 8th card that I created yesterday is now showing up.). So I don't know that it should have mattered which I kept.

    Everything appears to be the same. So I'll try studying the due notes. Not sure I'll get through all of them today because they took so long to schedule. So I'll hope that that problem I've been having with the iPod becoming sluggish when a custom lesson is continued on the following day.

    I would have gone back to the previous app already since I don't care about cloud sync, except that it is the other new features of the new app that I want. So if these reports that occasionally get sent out by my devise when a fault occurs help, I'm hoping between that going to you and my own experimenting, some solution will be found to make this app usable.

  7. Support Staff 7 Posted by drewmccormack on 28 Jul, 2013 02:01 AM

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    The data you choose to keep is very important.
    The app will look to see if the device library is descended from the same original library as the sync data. If not, you get that message, even if the notes data itself looks the similar or the same.

    Keeping the cloud data on your iPod is probably the best approach, indeed.

    Yes, your reports and crashes do help us improve the app. Thanks!


  8. 8 Posted by bob on 28 Jul, 2013 03:30 PM

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    Mental Case on my Mac hasn't been syncing for the past two days. I otherwise do have Internet access, & am able to access my iCloud via the Web.

    I hadn't done anything to screw with my iCloud Sync settings until this morning, when following the advice of this support note (, I turned it off on both my Mac & my Touch, & then turned it back on on my Mac. Nothing's changed, except that for the past couple hours the Preferences window has been telling me that my Data Transfer Status is 170.781 MB to upload, rather than the 18 or so from before.

  9. 9 Posted by zeppo on 28 Jul, 2013 04:07 PM

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    I have a similar issue today. Yesterday I did have a 100 Due Notes sync as scheduled on both apps. I completed them yesterday. Nothing new scheduled on the iPod, but when I turned on the mac app, it scheduled 241. Yet these still apparently didn't sync to the cloud and over to the iPod. I clicked on Sync to Cloud on the mac (keep in mind, I am NOT turning on and off the sync to cloud button) and it shows "Data Transfer Status: 4.698 MB to upload." But there is no change in this. No upload activity. Usually you will see this count down until it has uploaded everything and it will say it is up to date. I turned off the mac app and turned on the iPod app, and it now has 108 Due Notes. So it appears that the 4.98MB to upload from the mac may be the remainder of the 241 notes that have yet to go to cloud and then to the iPod. Yet the mac and the cloud don't seem to be in any hurry to resolve the 4.698MB the mac says it has yet to upload.

  10. Support Staff 10 Posted by drewmccormack on 28 Jul, 2013 10:54 PM

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    I’m afraid the upload is something we have no control over. iCloud just chooses to upload the data when it thinks it is a good time. This can take a while, unfortunately, and there is no mechanism to speed it up :(
    Thanks for the report.
    Kind regards,

  11. drewmccormack closed this discussion on 13 Aug, 2017 07:03 PM.

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