downloaded update to 1.9, now it crashes, won't work at all

jerilyn.swann's Avatar

jerilyn.swann

27 Jan, 2011 12:37 AM

After I downloaded update, I realized the requirement is for Mac Os 10.6, but I am only running 10.5.8. Can you send me the old version 1.8.x that worked that I can put back on my laptop?

  1. Support Staff 1 Posted by drewmccormack on 27 Jan, 2011 08:52 AM

    drewmccormack's Avatar

    Hmm, that should not be.
    We'll look into this. In the meantime, here is the older version:

    http://d1dhwsle4n5iz2.cloudfront.net/mentalcase/releases/MentalCase_1.8.5.dmg

    Kind regards,
    Drew

  2. 2 Posted by jerilyn.swann on 28 Jan, 2011 01:24 AM

    jerilyn.swann's Avatar

    Drew,

    That worked! Thanks for the link. And, thanks for this fabulous program. I use it to learn my students' names - it used to take me most of the semester to get 60 or so faces straight, now I get it done in less than a week. The students are very impressed! I tell them the name of the app and that it's for more than just face recognition, so maybe you'll get some business from them.

    Good luck and continued success!

    Best,
    Jerilyn

    Jerilyn M. Swann, Ph.D.
    Associate Professor of Biology
    Maryville College
    502 E. Lamar Alexander Pkwy
    Maryville, Tennessee, 37804
    (865) 981-8068
    Fax: (865) 981-8175
    Web: http://faculty.maryvillecollege.edu/swann

    -----Original Message-----
    From: drewmccormack [mailto:[email blocked]]
    Sent: Thu 1/27/2011 3:52 AM
    To: Jerilyn Swann
    Subject: Re: downloaded update to 1.9, now it crashes, won't work at all [Problems]

  3. Support Staff 3 Posted by drewmccormack on 28 Jan, 2011 08:11 AM

    drewmccormack's Avatar

    Hi Jerilyn,
    Wow, that's a great use of Mental Case. It really surprises us sometimes what people think to use it for.
    Kind regards,
    Drew

  4. drewmccormack closed this discussion on 28 Jan, 2011 08:11 AM.

  5. jerilyn.swann re-opened this discussion on 02 Feb, 2011 12:29 AM

  6. 4 Posted by jerilyn.swann on 02 Feb, 2011 12:29 AM

    jerilyn.swann's Avatar

    Drew,

    Well, as I said a few days ago, the link you sent worked. Until today, when I tried to start a new case. It was very slow last time, so I first deleted all my old cases (and emptied the trash), wondering if that was what was bogging it down. It locked up and wouldn't let me start a new case. I shut my laptop down, restarted, tried to open Mental Case and it wouldn't open. Restarted again, re-downloaded and installed the link you had given me a few days ago. Restarted one more time, and tried to open Mental Case, it won't open.

    Do you know what I need to be doing differently?

    Many thanks,
    Jerilyn

  7. Support Staff 5 Posted by drewmccormack on 02 Feb, 2011 08:30 AM

    drewmccormack's Avatar

    Hi Jerilyn,
    If you haven't got anything in Mental Case that you need, the best way to start afresh is to delete the library and preferences files.
    Go to your home folder, the one with your name on it. Then delete these folders/files

    Library/Application Support/Mental Case
    Library/Preferences/com.maccoremac.mentalcase.plist
    Library/Preferences/com.mentalfaculty.mentalcase.mac.plist

    There may only be one of the last two files there.
    Then launch MC.

    Kind regards,
    Drew

  8. 6 Posted by jerilyn.swann on 02 Feb, 2011 08:14 PM

    jerilyn.swann's Avatar

    I do have one file that is current - a case with 21 notes in it. Does that mean I'd lose it and have to re-do it from scratch? Is there a way around that option?

    -----Original Message-----
    From: drewmccormack [mailto:[email blocked]]
    Sent: Wednesday, February 02, 2011 3:30 AM
    To: Jerilyn Swann
    Subject: Re: downloaded update to 1.9, now it crashes, won't work at all [Problems]

  9. Support Staff 7 Posted by drewmccormack on 02 Feb, 2011 08:40 PM

    drewmccormack's Avatar

    You could export that one case. Select it and choose File > Export.

    Rather than deleting the files I mentioned, instead move them to your desktop, just in case something goes wrong and you want to go back.

    Drew

  10. 8 Posted by jerilyn.swann on 03 Feb, 2011 12:09 AM

    jerilyn.swann's Avatar

    Drew,

    Yesterday, Mental Case wouldn't open. Today it opened, but the one case I hadn't deleted was gone, and it's telling me my trial period has 30 days left, and asking if I want to buy it now. I don't want to spend a lot of time creating and re-creating cases, only to lose them in 30 days. Is there a work-around for this situation?

    Thanks,
    Jerilyn

    Jerilyn M. Swann, Ph.D.
    Associate Professor of Biology
    Maryville College
    502 E. Lamar Alexander Pkwy
    Maryville, Tennessee, 37804
    (865) 981-8068
    Fax: (865) 981-8175
    Web: http://faculty.maryvillecollege.edu/swann

    -----Original Message-----
    From: drewmccormack [mailto:[email blocked]]
    Sent: Wed 2/2/2011 3:40 PM
    To: Jerilyn Swann
    Subject: Re: downloaded update to 1.9, now it crashes, won't work at all [Problems]

  11. Support Staff 9 Posted by drewmccormack on 03 Feb, 2011 09:52 AM

    drewmccormack's Avatar

    Hi Jerilyn,
    Mental Case never deletes your data, even if the trial expires. Something else must have gone wrong.
    See if you have any backups in Documents/Mental Case Backups. There are instructions there too.
    Kind regards,
    Drew

  12. 10 Posted by jerilyn.swann on 03 Feb, 2011 03:23 PM

    jerilyn.swann's Avatar

    Drew,

    I tried the backup, following the directions, but there is no Mental Case folder in the Application Support section of my Library. ?

    -Jerilyn

    -----Original Message-----
    From: drewmccormack [mailto:[email blocked]]
    Sent: Thursday, February 03, 2011 4:53 AM
    To: Jerilyn Swann
    Subject: Re: downloaded update to 1.9, now it crashes, won't work at all [Problems]

  13. Support Staff 11 Posted by drewmccormack on 03 Feb, 2011 05:34 PM

    drewmccormack's Avatar

    Hi Jerilyn,
    I think you are probably looking in the wrong library. There are several. You need to go to the one that is in your home folder, the one with your name on it.
    Hope that helps.
    Kind regards,
    Drew

  14. 12 Posted by jerilyn.swann on 19 Feb, 2011 02:16 PM

    jerilyn.swann's Avatar

    Drew,

    I went to my home folder, I've tried it several times, and when I open Mental Case up, it now tells me I have 15 days left on my trial period, and asks me if I want to purchase now.

    Do I really need to re-purchase in order to make this work? If I do, can you refund me the money somehow?

    Thanks,
    Jerilyn

  15. Support Staff 13 Posted by drewmccormack on 19 Feb, 2011 02:21 PM

    drewmccormack's Avatar

    No need to repurchase.
    Just choose Mental Case > Enter Registration, and enter your serial

    JERILYN SWANN MC1X-K2ST-J0NJ-91A8-7GNH-RM29

    Kind regards,
    Drew

  16. 14 Posted by jerilyn.swann on 19 Feb, 2011 02:28 PM

    jerilyn.swann's Avatar

    Thanks so much! I should save my old emails. :)

    Jerilyn M. Swann, Ph.D.
    Associate Professor of Biology
    Maryville College
    502 E. Lamar Alexander Pkwy
    Maryville, Tennessee, 37804
    (865) 981-8068
    Fax: (865) 981-8175
    Web: http://faculty.maryvillecollege.edu/swann

    -----Original Message-----
    From: drewmccormack [mailto:[email blocked]]
    Sent: Sat 2/19/2011 9:21 AM
    To: Jerilyn Swann
    Subject: Re: downloaded update to 1.9, now it crashes, won't work at all [Problems]

  17. drewmccormack closed this discussion on 19 Feb, 2011 03:08 PM.

  18. jerilyn.swann re-opened this discussion on 19 Feb, 2011 03:32 PM

  19. 15 Posted by jerilyn.swann on 19 Feb, 2011 03:32 PM

    jerilyn.swann's Avatar

    Drew,

    Thanks for the help. I'm up and running again and perfectly satisfied! Thanks so much!

    Kindest regards,
    Jerilyn

  20. Support Staff 16 Posted by drewmccormack on 19 Feb, 2011 03:38 PM

    drewmccormack's Avatar

    Sent from my iPad

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