tag:mentalfaculty.tenderapp.com,2010-10-19:/discussions/problems/1141-downloaded-update-to-19-now-it-crashes-wont-work-at-allThe Mental Faculty: Discussion 2011-02-19T15:38:43Ztag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-01-27T08:52:48Z2011-01-27T08:52:48Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Hmm, that should not be.<br>
We'll look into this. In the meantime, here is the older
version:</p>
<p><a href=
"http://d1dhwsle4n5iz2.cloudfront.net/mentalcase/releases/MentalCase_1.8.5.dmg">
http://d1dhwsle4n5iz2.cloudfront.net/mentalcase/releases/MentalCase...</a></p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-01-28T01:24:45Z2011-01-28T01:24:45Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Drew,</p>
<p>That worked! Thanks for the link. And, thanks for this fabulous
program. I use it to learn my students' names - it used to take me
most of the semester to get 60 or so faces straight, now I get it
done in less than a week. The students are very impressed! I tell
them the name of the app and that it's for more than just face
recognition, so maybe you'll get some business from them.</p>
<p>Good luck and continued success!</p>
<p>Best,<br>
Jerilyn</p>
<p>Jerilyn M. Swann, Ph.D.<br>
Associate Professor of Biology<br>
Maryville College<br>
502 E. Lamar Alexander Pkwy<br>
Maryville, Tennessee, 37804<br>
(865) 981-8068 Fax: (865) 981-8175<br>
Web: <a href=
"http://faculty.maryvillecollege.edu/swann">http://faculty.maryvillecollege.edu/swann</a></p>
<p>-----Original Message----- From: drewmccormack [mailto:<a href=
"mailto:tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com">tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com</a>]<br>
Sent: Thu 1/27/2011 3:52 AM<br>
To: Jerilyn Swann<br>
Subject: Re: downloaded update to 1.9, now it crashes, won't work
at all [Problems]</p></div>jerilyn.swanntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-01-28T08:11:19Z2011-01-28T08:11:19Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Hi Jerilyn,<br>
Wow, that's a great use of Mental Case. It really surprises us
sometimes what people think to use it for.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-02T00:29:16Z2011-02-02T00:29:17Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Drew,</p>
<p>Well, as I said a few days ago, the link you sent worked. Until
today, when I tried to start a new case. It was very slow last
time, so I first deleted all my old cases (and emptied the trash),
wondering if that was what was bogging it down. It locked up and
wouldn't let me start a new case. I shut my laptop down, restarted,
tried to open Mental Case and it wouldn't open. Restarted again,
re-downloaded and installed the link you had given me a few days
ago. Restarted one more time, and tried to open Mental Case, it
won't open.</p>
<p>Do you know what I need to be doing differently?</p>
<p>Many thanks,<br>
Jerilyn</p></div>jerilyn.swanntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-02T08:30:03Z2011-02-02T08:30:03Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Hi Jerilyn,<br>
If you haven't got anything in Mental Case that you need, the best
way to start afresh is to delete the library and preferences
files.<br>
Go to your home folder, the one with your name on it. Then delete
these folders/files</p>
<p>Library/Application Support/Mental Case<br>
Library/Preferences/com.maccoremac.mentalcase.plist<br>
Library/Preferences/com.mentalfaculty.mentalcase.mac.plist</p>
<p>There may only be one of the last two files there.<br>
Then launch MC.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-02T20:14:26Z2011-02-02T20:14:26Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>I do have one file that is current - a case with 21 notes in it.
Does that mean I'd lose it and have to re-do it from scratch? Is
there a way around that option?</p>
<p>-----Original Message----- From: drewmccormack [mailto:<a href=
"mailto:tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com">tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com</a>]<br>
Sent: Wednesday, February 02, 2011 3:30 AM<br>
To: Jerilyn Swann<br>
Subject: Re: downloaded update to 1.9, now it crashes, won't work
at all [Problems]</p></div>jerilyn.swanntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-02T20:40:39Z2011-02-02T20:40:39Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>You could export that one case. Select it and choose File >
Export.</p>
<p>Rather than deleting the files I mentioned, instead move them to
your desktop, just in case something goes wrong and you want to go
back.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-03T00:09:47Z2011-02-03T00:09:47Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Drew,</p>
<p>Yesterday, Mental Case wouldn't open. Today it opened, but the
one case I hadn't deleted was gone, and it's telling me my trial
period has 30 days left, and asking if I want to buy it now. I
don't want to spend a lot of time creating and re-creating cases,
only to lose them in 30 days. Is there a work-around for this
situation?</p>
<p>Thanks,<br>
Jerilyn</p>
<p>Jerilyn M. Swann, Ph.D.<br>
Associate Professor of Biology<br>
Maryville College<br>
502 E. Lamar Alexander Pkwy<br>
Maryville, Tennessee, 37804<br>
(865) 981-8068 Fax: (865) 981-8175<br>
Web: <a href=
"http://faculty.maryvillecollege.edu/swann">http://faculty.maryvillecollege.edu/swann</a></p>
<p>-----Original Message----- From: drewmccormack [mailto:<a href=
"mailto:tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com">tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com</a>]<br>
Sent: Wed 2/2/2011 3:40 PM<br>
To: Jerilyn Swann<br>
Subject: Re: downloaded update to 1.9, now it crashes, won't work
at all [Problems]</p></div>jerilyn.swanntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-03T09:52:35Z2011-02-03T09:52:35Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Hi Jerilyn,<br>
Mental Case never deletes your data, even if the trial expires.
Something else must have gone wrong.<br>
See if you have any backups in Documents/Mental Case Backups. There
are instructions there too.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-03T15:23:30Z2011-02-03T15:23:30Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Drew,</p>
<p>I tried the backup, following the directions, but there is no
Mental Case folder in the Application Support section of my
Library. ?</p>
<p>-Jerilyn</p>
<p>-----Original Message----- From: drewmccormack [mailto:<a href=
"mailto:tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com">tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com</a>]<br>
Sent: Thursday, February 03, 2011 4:53 AM<br>
To: Jerilyn Swann<br>
Subject: Re: downloaded update to 1.9, now it crashes, won't work
at all [Problems]</p></div>jerilyn.swanntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-03T17:34:00Z2011-02-03T17:34:00Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Hi Jerilyn,<br>
I think you are probably looking in the wrong library. There are
several. You need to go to the one that is in your home folder, the
one with your name on it.<br>
Hope that helps.<br>
Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-19T14:16:03Z2011-02-19T14:16:03Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Drew,</p>
<p>I went to my home folder, I've tried it several times, and when
I open Mental Case up, it now tells me I have 15 days left on my
trial period, and asks me if I want to purchase now.</p>
<p>Do I really need to re-purchase in order to make this work? If I
do, can you refund me the money somehow?</p>
<p>Thanks,<br>
Jerilyn</p></div>jerilyn.swanntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-19T14:21:40Z2011-02-19T14:21:40Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>No need to repurchase.<br>
Just choose Mental Case > Enter Registration, and enter your
serial</p>
<p>JERILYN SWANN MC1X-K2ST-J0NJ-91A8-7GNH-RM29</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-19T14:28:19Z2011-02-19T14:28:19Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Thanks so much! I should save my old emails. :)</p>
<p>Jerilyn M. Swann, Ph.D.<br>
Associate Professor of Biology<br>
Maryville College<br>
502 E. Lamar Alexander Pkwy<br>
Maryville, Tennessee, 37804<br>
(865) 981-8068 Fax: (865) 981-8175<br>
Web: <a href=
"http://faculty.maryvillecollege.edu/swann">http://faculty.maryvillecollege.edu/swann</a></p>
<p>-----Original Message----- From: drewmccormack [mailto:<a href=
"mailto:tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com">tender+de6aab4c0bebdfefd66967cde09e3ec648c05258b@tenderapp.com</a>]<br>
Sent: Sat 2/19/2011 9:21 AM<br>
To: Jerilyn Swann<br>
Subject: Re: downloaded update to 1.9, now it crashes, won't work
at all [Problems]</p></div>jerilyn.swanntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-19T15:32:18Z2011-02-19T15:32:18Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Drew,</p>
<p>Thanks for the help. I'm up and running again and perfectly
satisfied! Thanks so much!</p>
<p>Kindest regards,<br>
Jerilyn</p></div>jerilyn.swanntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/49694412011-02-19T15:38:41Z2011-02-19T15:38:41Zdownloaded update to 1.9, now it crashes, won't work at all<div><p>Sent from my iPad</p></div>drewmccormack