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25 Apr, 2011 02:33 PM


Everytime I open the mental case application; I have this message "would you like to import files from iTunes? study archives files have been transferred to the document folder from iTunes" even though I say not now or download I get an error message, and everytime I launch the application I get the message again and again, how to fix this?

my second question is Can I transfer flashcards from mental case (red case) to the mental case for classroom (black case)? since it's really taking a while for the red version to launch

  1. Support Staff 1 Posted by drewmccormack on 25 Apr, 2011 03:23 PM

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    Did you try to import a study archive from iTunes? That message should only appear when you do that.

    In any case, there is probably a file there and MC is trying to import it. Either import it, or connect to iTunes, go to Apps on the device, and delete the file from MC in the file sharing section.

    To transfer data between apps, you could send a case via email. In the paid app, tap the case icon to send it.

    Another way would be to export the case, and in iTunes move it between the apps.

    Kind regards,

    Sent from my iPad

  2. 2 Posted by sou on 03 May, 2011 11:16 PM

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    thanks for the replay. but I still get the same problem , I don't know how to figure out which file is MC trying to import
    how can I find it and delete it from itunes?

  3. Support Staff 3 Posted by drewmccormack on 04 May, 2011 08:09 AM

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    Connect you iPhone to your Mac or PC with a USB cable.
    In iTunes, select the device, and then the Apps tab.
    At the bottom, go to the File Sharing section.
    Select Mental Case there.
    You should see a list of files. Look for ones with the extension .studyarch
    Select each one, and delete it with backspace.
    Hope that helps.
    Kind regards,

  4. 4 Posted by sou on 04 May, 2011 02:27 PM

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    Thanks you very much for the replay
    I just did everything you said; and deleted the file with .studyarch extension but I still get the message. I'm clueless

  5. Support Staff 5 Posted by drewmccormack on 04 May, 2011 02:33 PM

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    I'm not sure why this would be happening. If you have all of your data on a Mac, you could delete the iPhone app, and reinstall from the App Store (free).
    Kind regards,

  6. 6 Posted by sou on 04 May, 2011 02:49 PM

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    I have an Exam on June, I have very important flashcards is both mental case application (the paid and free one), I'm afraid I'll loose my data
    I'm not using a Mac and I'm not sure if I 'll still have a back up for my data if I delete the application :(

  7. Support Staff 7 Posted by drewmccormack on 04 May, 2011 02:53 PM

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    Ah, OK, then that is not an option.
    All I can recommend is deleting any of those studyarch files in iTunes, and then restarting your iPhone.
    If that doesn't work, what happens if you say 'YES' when it asks about importing?


  8. 8 Posted by sou on 04 May, 2011 03:00 PM

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    they give me the option
    1-Import: when I say yes, I get an error message'" import error could not unzip or import the archive"
    2- not now: when I choose this option ; they'll keep asking me again and again

    what about the file named "" inbox"",? I

  9. Support Staff 9 Posted by drewmccormack on 04 May, 2011 03:04 PM

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    Hmm, I'm not even sure what that is.
    Can you delete it? It is probably something the system put there, and may be the reason for the issue.


  10. 10 Posted by sou on 04 May, 2011 03:11 PM

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    I'm trying again and again, but I couldn't delete it
    I start using mental case on January and the date of this file is on April!! weird

  11. Support Staff 11 Posted by drewmccormack on 04 May, 2011 03:14 PM

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    I was afraid you may not be able to delete it, because it is a folder.
    I don't really know what else I can tell you. For now you may have to put up with the message.
    I think Apple may be going to make it possible to edit folders in iTunes soon.


  12. 12 Posted by sou on 04 May, 2011 03:27 PM

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    Thank's Drew , I'll try to reinstall everything after my exam. I 'll need mental case for my other exam on September :D , I can't go without it, it's the best app ever :)

  13. drewmccormack closed this discussion on 24 May, 2011 01:07 PM.

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