French characters not showing up properly in cards
The iPhone is running 4.3.2 and system language is set to Engligh. The problem is whenever there's an accented french character on a card (i.e. é,è, ', etc.), it's replaced by an unrelated one. Is it because the system language is set to English or is there something else I might be missing. Thanks!
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Support Staff 1 Posted by drewmccormack on 28 Apr, 2011 07:22 PM
Some fonts don't support all characters. You might want to go into the app Settings and set the font to Helvetica or another font.
Sent from my iPad
2 Posted by Didier on 28 Apr, 2011 07:44 PM
Did that but it doesn't help. Accented caracters don't show up properly, as if the underlying font code was not properly interpreted by MC because on the PC, the csv produced by Excel looks fine. It's when imported into MC that it gets problematic.
3 Posted by Didier on 28 Apr, 2011 07:51 PM
I even tried to change the iPhone language to french but it produce the exact same problem. So there seems to be a problem between the source (csv) and MC.
Support Staff 4 Posted by drewmccormack on 28 Apr, 2011 07:57 PM
Ah, excel. That is probably the problem.
If you open the CSV file in a text editor, you will probably already see that the accents are missing. In other words, excel is exporting the characters wrong.
You need to try to get excel to export Unicode. I think that is an option. You might be able to do it easier with tab separated values (TSV).
some people have success importing the excel into google docs and exporting to CSV from there.
Sent from my iPad
5 Posted by Didier on 29 Apr, 2011 12:16 AM
Problem solved! I saved the original Excel document as a Unicode Text (.txt) and then changed the extension for .tsv and voilà! That made it. Thank you for your quick replies and help! Much appreciated!
Btw, if I may suggest, it would be great if you could implement some sort of collapsable structure for Cases in the Study section so that we wouldn't have to scroll all the way through eventhough we regrouped cards into Cases and sub-Cases. (sorry if my wording isn't right).
Support Staff 6 Posted by drewmccormack on 29 Apr, 2011 08:47 AM
Thanks for the feedback.
7 Posted by Kim Salte on 28 Nov, 2011 07:40 AM
I have the same problem on my mac for French symbols when i try to make new flash cards. I have tried to change the font from helvetica to ariel, but it didn't help.
Support Staff 8 Posted by drewmccormack on 28 Nov, 2011 07:47 AM
Are you using Excel? You must get Excel to use unicode text. Then it should handle those characters.
9 Posted by Kim Salte on 29 Nov, 2011 09:23 AM
I have excel, but i'm not using it to make my flash cards (?). The French symbols works in excel, if that is of significance. I only have this problem with mental case, and since i was planning on using it to learn French its quite inconvenient.
I have the newest version of mental case and MAC OS 10.7.2
Support Staff 10 Posted by drewmccormack on 29 Nov, 2011 09:25 AM
There is a bug in the current release which doesn't allow you to enter accented characters. Is that the problem?
We have a fix submitted to Apple. Should be out in a few days.
11 Posted by andy on 31 Oct, 2014 03:43 PM
As this conversation is still open after 3 years and other potential customers may be put off, I'd just like to say that I'm entering Korean characters, so Mental Case 2 has no issues with international characters as far as I'm concerned.
Support Staff 12 Posted by drewmccormack on 31 Oct, 2014 03:51 PM
Thanks Andy. We did indeed fix this a few months ago.
Will close the issue.
drewmccormack closed this discussion on 31 Oct, 2014 03:51 PM.