Still receiving "your preview period still has X days remaining"

Michael Matthews's Avatar

Michael Matthews

14 Jan, 2011 12:30 PM

Hi:

I am still receiving "your preview period still has X days remaining" after purchasing Mental Case from the App Store.

Thanks.
Michael Matthews

  1. Support Staff 1 Posted by drewmccormack on 14 Jan, 2011 01:59 PM

    drewmccormack's Avatar

    Hi Michael,
    I suspect you have two copies installed. Best to go to Applications, and drag them both to the trash, and empty trash. Then go into the App Store and download again. It will be free if you already bought it.
    Kind regards,
    Drew

  2. 2 Posted by Michael Matthew... on 14 Jan, 2011 03:56 PM

    Michael Matthews's Avatar

    Hi Drew:

    I has suspected that as well, and had already tried what you suggest. The problem is, when I go to Mental Case in the App Store, the icon shows it as 'purchased', and I see no option to download it again.

    Best,

    Michael

  3. Support Staff 3 Posted by drewmccormack on 14 Jan, 2011 04:06 PM

    drewmccormack's Avatar

    Hi Michael,
    I had this once too. It was because there was still a copy on my disk somewhere. You need to empty trash, for example.
    If you can't find it, open terminal, and enter this

    open -b com.mentalfaculty.mentalcase.mac

    If the app opens, right click on the icon in the Dock, and choose Show in Finder.

    Drew

  4. 4 Posted by Michael Matthew... on 20 Jan, 2011 04:22 AM

    Michael Matthews's Avatar

    Hi Drew.

    Ok, it seems to work now. I found and removed an additional copy that was lurking about.

    Thanks for the great program!

    Michael

  5. Support Staff 5 Posted by drewmccormack on 20 Jan, 2011 07:53 AM

    drewmccormack's Avatar

    Ah, yes that is usually the problem. They hide away in places you never suspect.
    Good to hear it is working.

    Kind regards,
    Drew

    Sent from my iPad

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac