my iPhone Studies app cloud sync was switched off (not by me) after turning on mac Studies app sync
What gives?
I want my iOS scheduling from the cloud to go to the mac, but it didn't. I wasn't presented with any options over which data to keep as with the old Mental Case 2 app. It apparently just took the card data from the cloud and put it on the mac, but didn't load the scheduling data.
If I switch on the iOS Cloud Sync again (this is the 2nd time its shut down on me), will the sync replace my more current scheduling data on my iPhone with the older scheduling on the mac?
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Support Staff 31 Posted by drewmccormack on 30 May, 2016 07:39 AM
I would like to get to the bottom of why you get those 'sync stopped' messages. That should really only happen if it is saving, and the app is interrupted while saving, such as when you kill the app by swiping it upwards.
Is there anything like that you can think of that might have happened?
If not, perhaps if this happens again, you could try getting the console log for me. It would hopefully tell me what was happening.
It's a bit technical, but if you want to try, you can use Apple's Configurator to locate the console log on your device.
http://www.apple.com/support/business/apple-configurator/
Kind regards,
Drew
32 Posted by zeppo on 30 May, 2016 04:46 PM
Well, the only way I know to close the app is to double click on the home button on the phone and then among the array of whatever apps are open that appear, swipe on the Studies app to close it. If that is what you mean by swiping in this case, then I would have to assume you mean closing it as I just described, and then later, upon reopening it, the pop up bubble appears. This is certainly possible, as I have never thought of checking the status of the app prior to closing it. I just use it and when I am done studying for the moment, I often close the app until I am ready to resume later. To avoid closing at the wrong time while some background activity is going on with the app, what steps should I take? Would it be best to always go to the menu item named "iCloud Sync" prior to closing it to make sure there is no progress bar in action? I can do this if need be.
Support Staff 33 Posted by drewmccormack on 30 May, 2016 05:01 PM
It is a common misconception that it is good to ‘close’ apps like that. In fact what you are doing is killing the app immediately, in the middle of whatever it is doing. That is almost certainly why you see this message, because the app is being killed before it can save the sync data, and has to disconnect to ensure your data is preserved and reimported next time.
You should only ever use that technique of closing apps if the app is frozen and unresponsive for some time. It is equivalent to Force Quit on the Mac. Quite dangerous, and likely to cause data corruption.
iOS handles apps automatically. It will automatically quit them as needed. You do not have to quit them like on a Mac.
Kind regards,
Drew
34 Posted by zeppo on 31 May, 2016 12:26 AM
I had no idea. I was used to closing apps in iOS 6 as was on my iPod Touch prior to getting an iPhone, which was done by double-clicking the home button and then holding on an open app's icon until a close option appeared for you to touch. When I moved to an iPhone 6 (my first smart phone), it was my understanding that the process was the same, but instead of a touch hold on the icon for the option to close, you just swiped upward on the app in the switcher.
Now that you tell me this, I googled it and read up on what you are talking about. I will stop doing this with your app. I think I will continue to close some other apps this way as I simply don't trust them to not somehow abuse this process somehow.
Hopefully this will solve the recurring problem.
What happens if I want to turn my phone all the way off?
Support Staff 35 Posted by drewmccormack on 31 May, 2016 06:29 AM
I really recommend you not kill apps unless you have a good reason. A web based app like Facebook can probably be killed without too much trouble, but anything that is storing data locally can potentially get corrupted.
If you turn your phone all the way off, the OS lets apps finish what they are doing (the spinning wheel), so it should be fine.
Kind regards,
Drew
drewmccormack closed this discussion on 31 May, 2016 06:29 AM.
drewmccormack re-opened this discussion on 31 May, 2016 07:20 AM
Support Staff 36 Posted by drewmccormack on 31 May, 2016 07:20 AM
I really recommend you not kill apps unless you have a good reason. A web based app like Facebook can probably be killed without too much trouble, but anything that is storing data locally can potentially get corrupted.
If you turn your phone all the way off, the OS lets apps finish what they are doing (the spinning wheel), so it should be fine.
Kind regards,
Drew
37 Posted by zeppo on 02 Jun, 2016 07:56 PM
Bad news. It happened again. This time app was never forced quit. I accessed it via the switcher selection. I was not on wifi ( cell access on for this app). Possible poor cell signal ( forgot to check) as I was in checkout line at dept store.
When I last left it, I was in the middle of a study session, at least that was what showed in the switcher, showing the last flashcard I had turned to. When I tapped on it from the switcher, the app switched from the flashcard to the library (it may have gone to a blank screen first) and then the error popup message appeared (same one as above).
I'll look into the procedure you linked to get you a log.
EDIT: Good news: iCloud is down for millions, so that is probably why I got the error, Wait, is that good news? At any rate, another reason why wifi sync rocks.
38 Posted by zeppo on 03 Jun, 2016 12:14 AM
after the app store was finally accessible again, I installed apple configurator, however, the console log only goes back about 6 minutes (perhaps to the time I plugged it in, as it probably took me at least that long to figure out how to find the log).
The last two times this happened I was away from home, so I wouldn't be able to use Apple Configurator to any advantage in those situations, unless there is some way of viewing an earlier history in the log that you can inform me of.
39 Posted by zeppo on 03 Jun, 2016 12:20 AM
after the app store was finally accessible again, I installed apple configurator, however, the console log only goes back about 6 minutes (perhaps to the time I plugged it in, as it probably took me at least that long to figure out how to find the log).
The last two times this happened I was away from home, so I wouldn't be able to use Apple Configurator to any advantage in those situations, unless there is some way of viewing an earlier history in the log of which you can inform me.
Support Staff 40 Posted by drewmccormack on 03 Jun, 2016 06:11 AM
Hmm, so it is pointing a bit to bad cell connections. That at least is useful.
Thanks for trying to get the logs. I would have thought they would go back to the last time you turned the device on, but maybe I am wrong.
Drew
Support Staff 41 Posted by drewmccormack on 03 Jun, 2016 06:13 AM
One more question: When you got the dialog waiting in line, had you just launched the app for the first time in a while, or had you been working with it for a few minutes already when you got the message?
Drew
Support Staff 42 Posted by drewmccormack on 03 Jun, 2016 06:17 AM
Oh, one more question: Is it possible that you turn you device off directly when using Studies? Ie, you are using the app, and then without pressing home, turn it off?
Just trying to establish what pathway might be triggering this.
Drew
43 Posted by zeppo on 03 Jun, 2016 01:32 PM
It had been hours since I had used the app, though it was still in the switcher (had not been forced quit).
If by turning the device off, you mean holding the button on the right side of the phone until the "slide to power off" option appears, and using that option, then no. But I have had the studies app open on the screen and pushed the right button so that the screen immediately goes black, whatever state that is (I've always assumed it is sleep).
I tried the Apple Configurator 2 again just now to see how far back the Console info displayed, and it was only 2 minutes.
Support Staff 44 Posted by drewmccormack on 03 Jun, 2016 01:45 PM
Hmm, still a mystery then. If you do ever manage to get the console logs, it would really help I think.
Drew
45 Posted by zeppo on 03 Jun, 2016 05:40 PM
It may have had to do with the available space in iCloud. It was down to 60MB available. Although I didn't have any new notes added-- same deck that has already been stored. I deleted my iphone backup which took up about 4.5GB.
If I'm near my laptop when it happens again, I'll try to get a log. It appears that the app will only go back a couple of minutes from the time the phone is plugged in, if the phone hasn't been already plugged in previously for around 15 minutes or more. I noticed this on two attempts where this was the case. However, after the first time, I can uplug it and wait 10 minutes and plug it back in, and in these cases i'm getting logs going back 9 minutes. Go figure. Not sure what the rhyme or reason is in determining this. But it looks like if it happens while I'm right next to my laptop and I can manage to plug it in within a minutes time, perhaps I'll have a minutes worth of log to show what happened.
Maybe I'll take my laptop with me when driving a few places and try using the app while at stops and see if the various cell signals trigger any repeat.
46 Posted by zeppo on 04 Jun, 2016 02:30 PM
I turned the cloud sync back on with the iphone yesterday, but unfortunately it didn't recognize the data on the phone as being more current and set me back to where I was when the sync was shut down the day before (maybe even a little farther back if it was letting the imac rule in this respect). Sync takes a long time for the phone-- about 20 minutes. I notice the progress bar moves across once, then resets and moves across one more time. I'm guessing this is upload and download, but if not, perhaps it is a reset of the attempt indicating some problem.
This morning I plugged it into Apple Configurator 2 and then saved some logs while I opened the app, triggering scheduling and syncing. I also opened the mac app, and then closed the mac app which triggered a sync, and fortunately the data does now match the phone.
I have saved logs of this. Perhaps there is something in the process of communicating with the cloud that you might see as a difficulty that the app may be having that could be the cause of it shutting down, even though it hasn't reoccurred yet.
47 Posted by zeppo on 04 Jun, 2016 02:56 PM
From: drewmccormack <[email blocked]>
To: [email blocked]
Sent: Friday, June 3, 2016 9:45 AM
Subject: Re: my iPhone Studies app cloud sync was switched off (not by me) after turning on mac Studies app sync [Suggestions #10354]
#yiv4902591118 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv4902591118 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
48 Posted by zeppo on 04 Jun, 2016 02:57 PM
From: drewmccormack <[email blocked]>
To: [email blocked]
Sent: Friday, June 3, 2016 9:45 AM
Subject: Re: my iPhone Studies app cloud sync was switched off (not by me) after turning on mac Studies app sync [Suggestions #10354]
#yiv4902591118 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv4902591118 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
49 Posted by zeppo on 04 Jun, 2016 03:09 PM
From: drewmccormack <[email blocked]>
To: [email blocked]
Sent: Friday, June 3, 2016 9:45 AM
Subject: Re: my iPhone Studies app cloud sync was switched off (not by me) after turning on mac Studies app sync [Suggestions #10354]
#yiv4902591118 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv4902591118 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
50 Posted by zeppo on 04 Jun, 2016 03:11 PM
I sent logs in three separate emails to support@mentalfaculty as replies to an email to me generated by your response posts in this thread.
51 Posted by zeppo on 04 Jun, 2016 03:18 PM
Oh, well, I see that the email reply just routes to this thread. Is there a way to send you an email outside of this thread. I tried an email of yours but it rejected.
Support Staff 52 Posted by drewmccormack on 04 Jun, 2016 07:07 PM
You can email [email blocked] <mailto:[email blocked]> to avoid support.
Drew
Support Staff 53 Posted by drewmccormack on 04 Jun, 2016 08:06 PM
I have the logs. Thanks. Will look.
Drew
54 Posted by zeppo on 06 Jun, 2016 03:03 AM
Sent a couple more. The iphone sync was shut down once again, and I was able to get log of the event. Then I sent the log of when I turned back on icloud sync on the phone (which took a very long time to complete).
Support Staff 55 Posted by drewmccormack on 06 Jun, 2016 06:41 AM
Where did you send the logs? Don't seem to see them. Can you forward them to [email blocked]?
Drew
56 Posted by zeppo on 28 Jun, 2016 04:36 PM
This issue appears to be resolved now. Haven't had any trouble since your last update. Had some phone reset issues, but I think that was due to T-Mobile update that seems to have been resolved by turning cellular data off and then back on again, as well as removing the sim card and putting back in.
Now I can finally start editing and adding cards again for the first time since Mental Case 1! Looking forward to making more use of this app again. We'll see how sync does with new and edited cards. I think it will be fine.
Thanks!
Support Staff 57 Posted by drewmccormack on 29 Jun, 2016 12:50 PM
Glad to hear! Thanks.
Kind regards,
Drew
58 Posted by zeppo on 30 Jun, 2016 01:53 PM
Well, I guess luck wasn't with me. The Mac app just crashed :
I had studies open on my iphone which was possibly at the same time still in the process of establishing the days new due notes and syncing to cloud. (The iphone scheduled 67 new due notes) .
Immediately after clicking on Mac Studies app to open it, I also clicked on Safari, so Studies opened in the background with Safari in the foreground as I logged into Yahoo mail. It quit right aa I was logging out of yahoo mail and going to new sign in page to open another yahoo mailbox.
I sent the Report (it gave me the option)
Let me know if the log gives you the info you need.
Thanks
From: drewmccormack <[email blocked]>
To: [email blocked]
Sent: Wednesday, June 29, 2016 8:50 AM
Subject: Re: my iPhone Studies app cloud sync was switched off (not by me) after turning on mac Studies app sync [Suggestions #10354]
#yiv7462971310 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv7462971310 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
59 Posted by zeppo on 30 Jun, 2016 02:08 PM
PS: when I reopened mac Studies, it again prompted me to send a report. After it opened, I could see that Studies on the mac had not completed a sync when I opened it earlier before it quit. It then did complete a sync and matches the iphone now.
From: barney dunn <[email blocked]>
To: "[email blocked]" <[email blocked]>
Sent: Thursday, June 30, 2016 9:53 AM
Subject: Re: my iPhone Studies app cloud sync was switched off (not by me) after turning on mac Studies app sync [Suggestions #10354]
Well, I guess luck wasn't with me. The Mac app just crashed :
I had studies open on my iphone which was possibly at the same time still in the process of establishing the days new due notes and syncing to cloud. (The iphone scheduled 67 new due notes) .
Immediately after clicking on Mac Studies app to open it, I also clicked on Safari, so Studies opened in the background with Safari in the foreground as I logged into Yahoo mail. It quit right aa I was logging out of yahoo mail and going to new sign in page to open another yahoo mailbox.
I sent the Report (it gave me the option)
Let me know if the log gives you the info you need.
Thanks
From: drewmccormack <[email blocked]>
To: [email blocked]
Sent: Wednesday, June 29, 2016 8:50 AM
Subject: Re: my iPhone Studies app cloud sync was switched off (not by me) after turning on mac Studies app sync [Suggestions #10354]
#yiv3124153470 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv3124153470 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
drewmccormack closed this discussion on 04 Jul, 2016 09:26 AM.