notes scheduling not syncing

zeppo's Avatar


18 Jul, 2018 12:59 PM

I finished studying all due notes for the day yesterday on the iphone around 3:30pm and synced to cloud and then synced the macbook to cloud , so they both devices now showed no due notes. Then I did some editing on the macbook of about 15-20 notes. I noticed I had a stack of just 6 cards that I had not turned scheduling for yet. I went ahead and studied them on the macbook as due notes, since they immediately became due, answering four wrong, two right. So it brought it back to zero notes due. I synced the macbook to the cloud. As usual when editing changes are being synced, it took a long time. But once it was finally over I then synced the iphone. Both devices showed no further notes due for the day.

This morning, I turned on the iphone to schedule, and it scheduled 120 due notes, and then it completed a sync to the cloud. About an hour later I opened the mac app and it scheduled 126 notes, the difference being all 6 of the stack that I had added to scheduling the previous day. Opening the stack shows that it recognized the previous day's studying, with red dots noting the ones I had missed. I double checked that the scheduling was turned on for this stack in the macbook as well as its "include in sync" box being check, which was overkill because of course they were, the stack had been included in sync long ago and had been on both devices for months, and the scheduling obviously had been turned on because the cards became due immediately the previous evening. Yet after scheduling and syncing the macbook to the cloud this morning, repeated attempts as syncing the iphone to the cloud have not resulted in the scheduling of the stack of 6 notes on the iphone. I double check that the sync hadn't somehow been switched off on the macbook. I have clicked on the little circular arrows sync button at top right of app, and it doesn't respond, as if it has nothing more to sync. I checked other apps on the macbook and they are syncing fine to the cloud, with changes showing up on the iphone.

The clocks on both devices are the same. I have noticed this kind of thing before. Is there some kind of coding difference between the apps when it comes to scheduling newly added notes? If this ithe case, then I would expect the iphone to finally show the notes due later today. Or, perhaps the iphone app code for some reason skips the next day of scheduling after you schedule and study notes for the first time. I have noticed this kind of thing on many other similar occasions. But in either case I would wonder why the syncing of the two devices wouldn't have resolved this earlier.

  1. 1 Posted by zeppo on 18 Jul, 2018 05:55 PM

    zeppo's Avatar

    I just opened the iphone again to see if it would attempt a sync. After about 15 seconds it did start a sync. I was surprised that the sync only took a minute. But alas, it still does not show the notes that were studied yesterday as due.

    But the way, why a Recently Studied stack in the mac app, but not the iphone app?

    Even after studying notes on the mac, the app didn't want to sync, though the switch was turned on and the cloud is syncing other apps. So when I looked at it closer, I see that the iCloud Drive box was unchecked on the macbook. It is still checked on the iphone. So this explains I assume why the mac app stopped syncing. The macbook was seemingly stuck about a 5th of the way through the sync yesterday (judging by the pie graphic). I left it and checked it from time to time and over an hour later it finally appeared to have completed, but apparently it only appeared to have been completed due to the icloud drive being unchecked. I checked the box again just now and it is finally syncing again.

  2. Support Staff 2 Posted by drewmccormack on 19 Jul, 2018 06:03 AM

    drewmccormack's Avatar

    Hmm, sounds like a strange turn of events. I have never heard of the iCloud Drive switch in System Preferences turning itself off. I would love to know how that could happen. It is certainly not something in the power of the app developer. Purely in Apple's hands, together with the customer controlling the phone. Odd.

    Thanks for reporting.


  3. drewmccormack closed this discussion on 19 Jul, 2018 06:03 AM.

  4. zeppo re-opened this discussion on 19 Jul, 2018 10:21 AM

  5. 3 Posted by zeppo on 19 Jul, 2018 10:21 AM

    zeppo's Avatar

    I think it is due to a sign off of icloud, which I was going to do as an attempt to get the sync unjammed that hadn't budged for about an hour, stuck at about a fifth of the way through. I remember it asking if I want to keep copies of document data on the mac first, warning I would lose it other wise, so i chose either chose yes to save copies on the mac, or I canceled out and didn't proceed with the sign out. I don't remember. But whatever I did it I don't remember osx or cloud giving any warnings about it canceling/unchecking of the icloud drive option.

    Luckily the study I did of the new notes the past two days did sync over to the iphone app after rechecking icloud drive and performing syncs.

  6. drewmccormack closed this discussion on 20 Jul, 2018 07:51 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac