tag:mentalfaculty.tenderapp.com,2010-10-19:/discussions/suggestions/10676-please-help-all-cards-with-images-are-empty-nowThe Mental Faculty: Discussion 2020-01-25T06:22:16Ztag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T07:59:02Z2019-12-24T07:59:02ZPlease help! All cards with images are empty now!<div><p>Hi,</p>
<p>As your suggestion, I tried ANKI but I didn't like it especially the interface.<br>
Now, I came back and bought Studies from Appstore (Before I download it from your website).<br>
The problem is when I open Studies from Mac, the cards are all there but all the front and back images are gone.<br>
When I check Studies from my iPhone, they are all still o.k. So I think it would be o.k. if mac version of Studies gets data from iPhone through iCloud. Please advise me on what to do for this case. Thanks.</p>
<p>Regards,<br>
Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T10:58:33Z2019-12-24T10:58:33ZPlease help! All cards with images are empty now!<div><p>Have you got the latest version on both devices?</p>
<p>If you let them sync up, do you see the images start to appear again? You may need to switch stacks back and forth to refresh.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T13:34:04Z2019-12-24T13:34:04ZPlease help! All cards with images are empty now!<div><p>Yes, I have the latest version for both devices.</p>
<p>I just let the mac version sit there since I was afraid it might erase iCloud data if I press the sync button. I see some cards beginning to show images. Please explain to me why I have an issue with images. I've never seen images disappeared before.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T14:18:33Z2019-12-24T14:18:33ZPlease help! All cards with images are empty now!<div><p>I think they are probably disappearing because I put in place your suggestion to remove old images :) You’re welcome.</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T14:28:52Z2019-12-24T14:28:52ZPlease help! All cards with images are empty now!<div><p>Does removing the old images mean the duplicate images?</p>
<p>Then why the current images disappear?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T14:43:11Z2019-12-24T14:43:11ZPlease help! All cards with images are empty now!<div><p>If you removed old images from mac, is there a way to get data back from iPhone?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T14:55:38Z2019-12-24T14:55:38ZPlease help! All cards with images are empty now!<div><p>Didn’t you say the images were starting to appear? You probably just need to wait until it syncs.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T15:01:53Z2019-12-24T15:01:53ZPlease help! All cards with images are empty now!<div><p>Yes but not all of them are shown. Some images (main and thumbnail) are still missing.<br>
It seems that the sync is finished since the sync button reset to the non-sync mode by itself even if I press it,</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T15:05:39Z2019-12-24T15:05:39ZPlease help! All cards with images are empty now!<div><p>If the iPhone has all the images, you may be best to clear the Mac data completely.</p>
<p>To do this, first check the iPhone really has the data, and then press reset on all devices. Then on the Mac, go to ~/Library/Containers and move com.mentalfaculty.studies.mac to the trash.</p>
<p>Finally, start the sync again.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T16:33:37Z2019-12-24T16:33:37ZPlease help! All cards with images are empty now!<div><p>Thanks for the help! I was able to get all the images back without any problem.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-25T10:14:33Z2019-12-25T10:14:33ZPlease help! All cards with images are empty now!<div><p>Since you mentioned that pasting an image repeatedly would increase the size of any card, it would reduce the size of a card if I delete the card and then create one with the same front and back images. Is this right? Please confirm it. Thanks.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-25T11:22:55Z2019-12-25T11:22:55ZPlease help! All cards with images are empty now!<div><p>Creating a new copy of the card will create new copies of the images. The code does now clean up any old unused images over time now.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-27T17:36:20Z2019-12-27T17:36:20ZPlease help! All cards with images are empty now!<div><p>It is very strange that what I wrote in Dec 25 is gone. So I am writing again.<br>
When I open Studies, I found out that many images are gone again. So I reset iCloud on that day since I was afraid that the data from iPhone could be affected.</p>
<p>Today, I also reset iCloud again and let data migrated from iPhone to mac.<br>
I don't know if I can get all the images back or not.</p>
<p>My question is: Am I going to have this process of losing images in the future?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-27T18:03:53Z2019-12-27T18:03:53ZPlease help! All cards with images are empty now!<div><p>The initial migration seems to be working o.k. since I see 2/3 images are shown. So I quit Studies (mac version) and then reopen again. To my surprise, all the images are gone. Something is not working at all! I clicked on the sync button and nothing happens. It seems that Studies erases all iCloud data. I guess I have to reset iCloud again before quitting Studies. I don't think I can open Studies again until you fix this issue.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-27T20:35:50Z2019-12-27T20:35:50ZPlease help! All cards with images are empty now!<div><p>Are you sure you have the most recent version of Studies on the Mac? I haven’t heard from others of this problem. There was an issue with the previous release which could give this type of problem.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-28T05:51:23Z2019-12-28T05:51:23ZPlease help! All cards with images are empty now!<div><p>You should know that I didn't download Studies from your website. Recently I bought it through App Store. When I checked the version number, it is 1.7.5 (65). Is this recent enough?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-28T08:48:19Z2019-12-28T08:48:19ZPlease help! All cards with images are empty now!<div><p>Yes, that is the most recent. What version do you have on the iPhone?</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-28T10:51:26Z2019-12-28T10:51:26ZPlease help! All cards with images are empty now!<div><p>I don't know how to find out what version is from my iPhone.<br>
Please let me know. This version is from Apple app store.<br>
If it is not the most updated version, then I will get notified.<br>
Since I have not been notified, it must be the most updated one.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T10:36:32Z2019-12-29T10:36:32ZPlease help! All cards with images are empty now!<div><p>I'm going to test this when I get back to work first week after new year.</p>
<p>If you like, you can export your iPhone library for me to use, to make the test more authentic.</p>
<p>You aren't doing anything odd, right, like importing your stacks over and over like you were before?</p>
<p>You can find the iPhone version of the app by opening the menu on the side, and looking in the contributions section.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T12:41:19Z2019-12-29T12:41:19ZPlease help! All cards with images are empty now!<div><p>The iPhone version number is 1.11.5.<br>
I don't see any problem with iPhone since images are all there.</p>
<p>I don't need to import any stack from Mental Case anymore.<br>
Actually I don't use Mental Case since you told me not to.</p>
<p>Please let me know how to export data from my iPhone and send it to you.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T13:58:40Z2019-12-29T13:58:40ZPlease help! All cards with images are empty now!<div><p>If you open the side menu, there is send and receive. In there, there is an Export Library option. Use that to put the file in Dropbox or Files and send that to me.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:13:40Z2019-12-29T17:13:40ZPlease help! All cards with images are empty now!<div><p>I sent you an email giving the link for the exported library.<br>
I hope you to fix the issue ASAP so that I can work on the Mac version of Studies.</p>
<p>Thanks!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:22:34Z2019-12-29T17:22:34ZPlease help! All cards with images are empty now!<div><p>For now, you could try this:</p>
<ul>
<li>press reset on each device and Mac</li>
<li>on Mac, go to ~/Library/Containers</li>
<li>drag com.mentalfaculty.studies.mac to your desktop</li>
<li>launch studies. Should be empty.</li>
<li>start sync on both devices</li>
</ul>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:29:30Z2019-12-29T17:29:30ZPlease help! All cards with images are empty now!<div><p>That is exactly what I did and the result was not good!<br>
Is there any reason that I should repeat the same thing!</p>
<p>Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:35:46Z2019-12-29T17:35:46ZPlease help! All cards with images are empty now!<div><p>So you completely removed the Mac library before?</p>
<p>So if I install on iPhone, then sync all to the Mac, the images should disappear? Anything else I need to do to trigger the problem?</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:43:31Z2019-12-29T17:43:31ZPlease help! All cards with images are empty now!<div><p>Yes, At first I reset iCloud for both Mac and iPhone and I deleted the Mac<br>
lib.<br>
Then I turned on iCloud for iPhone and then quitted the iPhone Studies<br>
after transferring<br>
data to iCloud is done. Finally, I opened the Mac Studies and started to<br>
sync and waited until<br>
the sync completed.</p>
<p>That is all I have done so far!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-06T14:30:10Z2020-01-06T14:30:10ZPlease help! All cards with images are empty now!<div><p>Have you found any solution to the issue?</p>
<p>Regards,</p>
<p>Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-06T14:55:20Z2020-01-06T14:55:20ZPlease help! All cards with images are empty now!<div><p>We are working on it now. Seems there is a problem with the library export, so we need to fix that first to do the test.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-06T14:57:37Z2020-01-06T14:57:37ZPlease help! All cards with images are empty now!<div><p>Glad to hear that you are working on it.<br>
Hope to hear from you soon!</p>
<p>Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T12:52:41Z2020-01-20T12:52:41ZPlease help! All cards with images are empty now!<div><p>Hi,</p>
<p>I need to work on cards but I can't due to the sync issue.<br>
Do you have any expected time that you would be able to fix the problem?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T13:05:55Z2020-01-20T13:05:55ZPlease help! All cards with images are empty now!<div><p>We are working no it right now. Should have answer in a day or two.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T13:07:50Z2020-01-20T13:07:50ZPlease help! All cards with images are empty now!<div><p>That is very nice to hear from you. Thanks.</p>
<p>Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T15:37:14Z2020-01-20T15:37:14ZPlease help! All cards with images are empty now!<div><p>We finished testing your library, and in our tests, everything synced over fine. It took quite a long time (about an hour or so), but everything from the iOS device appeared on the Mac.</p>
<p>So what I am thinking is that perhaps you thought it was not working, but it was working, and it was just taking a while.</p>
<p>The images come over last, so you will see most of the data appear, but with no images. Then you might see some images appear, but not all. If you wait long enough, all the images should appear. (They did in our test.)</p>
<p>So the recommendation is the same:</p>
<ol>
<li>Press Reset on each device in the sync settings of Studies app<br></li>
<li>Make sure all devices have the most recent version of Studies installed<br></li>
<li>On the iOS device, go in and disable autolock in the Settings app, so that it stays awake<br></li>
<li>Launch Studies on iOS device, and let it run in the foreground for about 60 minutes. Don't let it sleep<br></li>
<li>If you have no useful data on macOS, best to clear that by going into Containers and moving com.mentalfaculty.studies.mac to the trash.<br></li>
<li>Launch the macOS app, and turn on the sync there.</li>
</ol>
<p>Now just be patient and wait. It will probably take up to an hour or so for all the data to download. After that it should sync in a few seconds. At least, that is what we are seeing here.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T16:27:01Z2020-01-20T16:27:01ZPlease help! All cards with images are empty now!<div><p>Not sure why, but in the steps above, the app prompt says to wait 30 minutes after resetting all devices before turning on sync on the first device (with data you want to use). I presume in presume in Step 4 you mean that he should turn on sync, and then let it run 60 minutes (or watch the progress bar for it to complete). Just pointing it out in case that 30 minute wait is signifcant.</p></div>zeppotag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T16:45:08Z2020-01-20T16:45:08ZPlease help! All cards with images are empty now!<div><p>I just opened Studies from iPhone and found out that there is no response<br>
to any touch for iCloud setting.<br>
I can't reset cloud data nor I can slide switch on Sync Library via iCloud.<br>
What seems to be the problem? I've never seen anything like this before.</p>
<p>Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T16:46:56Z2020-01-20T16:46:56ZPlease help! All cards with images are empty now!<div><p>I think it is syncing. It disables the switch when it is syncing. This fits the picture that it is still uploading stuff. Perhaps just let it continue.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T17:36:52Z2020-01-20T17:36:52ZPlease help! All cards with images are empty now!<div><p>In that case, the slide (Sync Library via iCloud) should on the right side,<br>
right?<br>
But it is on the left side. It is very weird. Please advise me what to do!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T18:02:52Z2020-01-20T18:02:52ZPlease help! All cards with images are empty now!<div><p>This is probably not the case with you, hyaohn, but from someone who has been confused by this before, I will point out that the switch is the lighter shade, so when it is on the left, the right side will be a darker shade.</p></div>zeppotag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T18:05:35Z2020-01-20T18:05:35ZPlease help! All cards with images are empty now!<div><p>Yes, that is correct!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T18:10:13Z2020-01-20T18:10:13ZPlease help! All cards with images are empty now!<div><p>I actually had this problem last night, but there was no indication of a sync going on as far as a progress bar showing or the little rotating circular icon at the top of the app. Maybe in my case it was still completing some kind of data sorting offline in my case? At any rate, in my case I always save a copy of my mac library before doing a full sync to a reinstall of the phone app. Once you get this Export feature fixed, I'll start doing the same on the iOS side.</p></div>zeppotag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T18:19:07Z2020-01-20T18:19:07ZPlease help! All cards with images are empty now!<div><p>The issue was on the mac side not on the iPhone. The saved data was from<br>
iPhone.<br>
So please advise me on what to do next.</p>
<p>Also, please let me know how to check if I have the latest version of app<br>
for both mac and iOS. Thanks.</p>
<p>Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T18:30:02Z2020-01-20T18:30:02ZPlease help! All cards with images are empty now!<div><p>The same is true on the Mac. If it is syncing, eg, downloading lots of images, the reset switch is disabled.</p>
<p>To check the app version:</p>
<ul>
<li>On Mac, choose Studies > About Studies</li>
<li>On iPhone, open side menu, and click on the Contributions section at the bottom</li>
</ul>
<p>Most recent mac version is 1.7.5<br>
Most recent iOS version is 1.11.5</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T06:28:04Z2020-01-22T06:28:04ZPlease help! All cards with images are empty now!<div><p>I have the latest version of studies for both mac and iPhone.<br>
But I can't do anything with the iPhone version of Studies since it is not<br>
responding to any touch for iCloud thing.<br>
I guess I have to delete the app and re-download it from App Store.<br>
But before I do that, I need to make sure<br>
that ExportedLibrary.studieslibzip could reproduce data from Mac side.<br>
So please let me know how to import data from mac using<br>
ExportedLibrary.studieslibzip. Thanks.</p>
<p>Regards,<br>
Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T07:12:59Z2020-01-22T07:12:59ZPlease help! All cards with images are empty now!<div><p>I recommend you DO NOT delete the app. Try simply to kill the app by swiping up from the bottom of the screen to show all the different screens, and swiping studies to the top.</p>
<p>If you find that the sync switch is still not working, that is probably because it is syncing. It is uploading a lot of data.</p>
<p>You can probably also stop it syncing by pressing reset on the Mac app. Then restart the iPhone app, and the sync should stop, and it will give you an error message.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T07:32:35Z2020-01-22T07:32:35ZPlease help! All cards with images are empty now!<div><p>I tried to swipe from the bottom but it doesn't show all the different<br>
screens.<br>
And I also try to reset from Mac Studies as well.<br>
But nothing helps.<br>
The sliding switch is still on the left side (which means that it is not<br>
syncing at all)<br>
and doesn't respond to any touch.</p>
<p>If there is a way to import ExportedLibrary.studieslibzip from mac, then<br>
this is a way to<br>
resolve the issue. If not, please advise me on what to do. Thanks.</p>
<p>Hyo<br>
[image: image.png]</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T07:43:24Z2020-01-22T07:43:24ZPlease help! All cards with images are empty now!<div><p>OK, on that iPhone you double click the home button at the bottom to show the different screens of the apps. (Newer iPhones use the swipe from bottom)</p>
<p>Try killing the app, or even restarting the iPhone, to see if it helps.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T07:47:32Z2020-01-22T07:47:32ZPlease help! All cards with images are empty now!<div><p>I knew how to kill the app by double-clicking the home button and I have<br>
already done it before.<br>
And it doesn't help!!!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T08:18:58Z2020-01-22T08:18:58ZPlease help! All cards with images are empty now!<div><p>If you go into the Settings app, are you signed in to iCloud? And is iCloud Drive turned on?</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T08:32:06Z2020-01-22T08:32:06ZPlease help! All cards with images are empty now!<div><p>Yes, it is turned on.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T08:38:10Z2020-01-22T08:38:10ZPlease help! All cards with images are empty now!<div><p>OK, we have someone investigating.</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T08:39:09Z2020-01-22T08:39:09ZPlease help! All cards with images are empty now!<div><p>One question: if you go into Settings app, in the iCloud section, and then iCloud Drive > Manage, do you see Agenda in the list of apps?</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T08:43:59Z2020-01-22T08:43:59ZPlease help! All cards with images are empty now!<div><p>I don't see "Agenda" in the list.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T08:46:38Z2020-01-22T08:46:38ZPlease help! All cards with images are empty now!<div><p>Sorry, I meant “Studies”. Is Studies in the list?</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T08:47:50Z2020-01-22T08:47:50ZPlease help! All cards with images are empty now!<div><p>Yes, it is in the list!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T08:49:03Z2020-01-22T08:49:03ZPlease help! All cards with images are empty now!<div><p>OK, we have someone looking into why the switch is not active. Very odd.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T08:56:50Z2020-01-22T08:56:50ZPlease help! All cards with images are empty now!<div><p>O.K.</p>
<p>Also I would like to know if it is possible to import data from mac using<br>
ExportedLibrary.studieslibzip.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T09:14:19Z2020-01-22T09:14:19ZPlease help! All cards with images are empty now!<div><p>The Mac has no export option, but you can create a zip file to do that. However, there is an issue in the iOS app that prevents importing the library. We have a fix for that, and will put out a new release soon.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T09:18:51Z2020-01-22T09:18:51ZPlease help! All cards with images are empty now!<div><p>This is a different case though!<br>
ExportedLibrary.studieslibzip is an exported data from iPhone.<br>
And I want my mac to import this data.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T09:27:59Z2020-01-22T09:27:59ZPlease help! All cards with images are empty now!<div><p>You said “from Mac”, so I assumed you meant you wanted to move your data from Mac to iPhone.</p>
<p>Anyway, yes, you can put the data on your Mac:</p>
<ol>
<li>Make a copy of the zip file<br></li>
<li>Select the zip file and choose File > Get Info<br></li>
<li>Change the extension from studieslibzip to zip<br></li>
<li>Now double click the file to unpack it. You should see one folder called Studies<br></li>
<li>Choose Go > Go to Folder<br></li>
<li>Enter<br>
~/Library/Containers/com.mentalfaculty.studies.mac/Data/Library/Application Support (Only space is after ‘Application')</li>
<li>Drag the Studies folder you got out of the zip into the Application Support folder, and replace the existing Studies folder there. (This will delete any data on the Mac)<br></li>
<li>Launch Studies</li>
</ol></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T11:54:12Z2020-01-22T11:54:12ZPlease help! All cards with images are empty now!<div><p>From your help, I was able to get data back for my mac version of Studies.<br>
If you agree, I will try to delete iPhone-Studies and download a fresh copy<br>
of it.<br>
Then I will try to sync from mac to iPhone.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-22T12:05:25Z2020-01-22T12:05:25ZPlease help! All cards with images are empty now!<div><p>Sounds OK. As long as the Mac has all your data.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T04:51:15Z2020-01-23T04:51:15ZPlease help! All cards with images are empty now!<div><p>It is working great! Thank you so much.</p>
<p>Now, I think I need to resolve the multiple-image issue.<br>
Please let me know if the following procedure is buyable.<br>
(1) Let say if I have a card (A) with multiple images and I created a new card (B).<br>
(2) Copy the front image of A and paste it into the front image of B. (3) Do the same for the back image (4) Delete the card A (5) a newly created card B is free from a multiple-image issue.</p>
<p>Regards,<br>
Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T05:09:56Z2020-01-23T05:09:56ZPlease help! All cards with images are empty now!<div><p>Sorry, i'm not sure if i understood you correctly.</p>
<p>Are some of your cards has more than two images and you are looking to make them only two sided? (front & back)</p></div>Vlad Borovtsovtag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T05:25:21Z2020-01-23T05:25:21ZPlease help! All cards with images are empty now!<div><p>I think Drew can answer my question.</p>
<p>The multiple-image issue is originated from accumulated images by<br>
multiple-pasting.<br>
<a href="https://mentalfaculty.tenderapp.com/discussions/suggestions/10664-possibility-of-manual-syncing">https://mentalfaculty.tenderapp.com/discussions/suggestions/10664-p...</a><br>
<a href="https://mentalfaculty.tenderapp.com/discussions/suggestions/10668-possibility-of-manual-syncing-ii">https://mentalfaculty.tenderapp.com/discussions/suggestions/10668-p...</a></p>
<p>And I am trying to resolve this issue.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T08:29:07Z2020-01-23T08:29:07ZPlease help! All cards with images are empty now!<div><p>I don't know what you are trying to do either. But whatever it is, don't do that. Let Studies handle it. It does create duplicate images sometimes, and now it goes back in future and cleans them up if they are not used. It won't do this immediately, but usually in a day or two it will remove any image it doesn't need.</p>
<p>There is nothing you can do as a user that will improve this. Studies will handle it.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T11:10:07Z2020-01-23T11:10:07ZPlease help! All cards with images are empty now!<div><p>I just want to replace a card with muliple images with a new card with<br>
single image by the steps I showed.</p>
<p>Previously you mentioned that multiple pasting create multiple images!!!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T11:12:28Z2020-01-23T11:12:28ZPlease help! All cards with images are empty now!<div><p>Since the newly created card has only a single pasting, it will be free<br>
from multiple images.<br>
Please confirm that if I am right or not!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T11:27:51Z2020-01-23T11:27:51ZPlease help! All cards with images are empty now!<div><p>No, that is probably not right. Each image you see in the UI is a separate image file. So if two facets have the same image, that will be two different files on disk.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T11:32:12Z2020-01-23T11:32:12ZPlease help! All cards with images are empty now!<div><p>When I say "single image", it is for one facet.<br>
I am just trying to make things simple here.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T11:36:15Z2020-01-23T11:36:15ZPlease help! All cards with images are empty now!<div><p>This kind of approach would take some time since I have to do everything<br>
manually.<br>
But I think this is the right direction avoiding the multiple-image issue<br>
until you fix it.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T11:39:05Z2020-01-23T11:39:05ZPlease help! All cards with images are empty now!<div><p>It will never be fixed, because for sync purposes, it is very difficult to determine when two image files belonging to different notes should or should not be removed. You might remove one note, but the other still needs that image. So we treat each image as unique, even if it is exactly the same image on two different facets or in two different notes.</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T11:43:47Z2020-01-23T11:43:47ZPlease help! All cards with images are empty now!<div><p>I am talking about the situation when I paste an image on one facet<br>
multiple times.<br>
And I think you can fix this issue, right?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T11:45:16Z2020-01-23T11:45:16ZPlease help! All cards with images are empty now!<div><p>Yes, that is already fixed. Once an image file is not used anymore, ie, does not appear in any of your notes, the file will be removed, usually within a day or two.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T11:49:49Z2020-01-23T11:49:49ZPlease help! All cards with images are empty now!<div><p>This means that I don't need to do what I am trying to do then.<br>
I can now modify a card by pasting an image without worrying about making<br>
multiple images, right?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T12:22:51Z2020-01-23T12:22:51ZPlease help! All cards with images are empty now!<div><p>If you only paste an image into one facet, there will only be one image file. If you paste the image twice, into different facets, that will be two images.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T16:53:12Z2020-01-23T16:53:12ZPlease help! All cards with images are empty now!<div><p>I just opened mac-Studies and found out that all of the cards are empty.<br>
Not again!!!!</p>
<p>I am just sick and tired of seeing cards become empty!<br>
Please explain why this is happening again.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T17:35:54Z2020-01-23T17:35:54ZPlease help! All cards with images are empty now!<div><p>It seems that the routine that removing multiple images also deletes the<br>
original images (front and back) as well.<br>
If you cannot fix this routine, please just remove this routine from the<br>
code since I have not been able to work since<br>
the last December due to this issue. I would rather live with multiple<br>
images than live with disappearing images.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T17:51:01Z2020-01-23T17:51:01ZPlease help! All cards with images are empty now!<div><p>This is only happening to you. I have no idea why.</p>
<p>Have you still got the library with no images on it? Can you zip it up and send it send we can see what might have gone wrong?</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:05:23Z2020-01-23T18:05:23ZPlease help! All cards with images are empty now!<div><p>I just shared the compressed data with you through your email of<br>
<a href="mailto:drewmccormack@mac.com">drewmccormack@mac.com</a><br>
<a href="https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=drewmccormack@mac.com">https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=drewmccormack@mac.com</a>.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:07:44Z2020-01-23T18:07:44ZPlease help! All cards with images are empty now!<div><p>I will investigate, but please tell me exactly what this means "It seems that the routine that removing multiple images also deletes the<br>
original images (front and back) as well.”</p>
<p>What are you doing exactly? Can you perhaps send screenshots of what you do when you “delete the original images”?</p>
<p>I am trying to understand what you are doing to trigger this.</p>
<p>Do you delete them in Finder or something like that?</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:23:34Z2020-01-23T18:23:34ZPlease help! All cards with images are empty now!<div><p>I didn't do anything at all!<br>
I just opened Studies and found out that all images are gone!!!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:26:32Z2020-01-23T18:26:32ZPlease help! All cards with images are empty now!<div><p>It seems that your routine that removes multiple images might removed the<br>
original images as well.<br>
You also mentioned that this routine removes multiple images in a day or so.<br>
This statement makes sense to me since I synced devices yesterday!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:28:46Z2020-01-23T18:28:46ZPlease help! All cards with images are empty now!<div><p>You need to check your routine that removes multiple images.<br>
Disappearing images never happened before you implemented this routine last<br>
December.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:40:58Z2020-01-23T18:40:58ZPlease help! All cards with images are empty now!<div><p>Yes, but you are doing something different, because other people do not see this.</p>
<p>Are you copying the images from one facet to another, and then deleting them from one facet?</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:42:51Z2020-01-23T18:42:51ZPlease help! All cards with images are empty now!<div><p>No!<br>
I didn't do anything at all.<br>
I just opened Studies and found out all images are gone.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:46:00Z2020-01-23T18:46:00ZPlease help! All cards with images are empty now!<div><p>All I did yesterday was to create two cards and synced through iPhone and<br>
it worked!<br>
I was quite happy about it since everything was working fine.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:46:40Z2020-01-23T18:46:40ZPlease help! All cards with images are empty now!<div><p>But did you do anything before you last quit the app?</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:49:49Z2020-01-23T18:49:49ZPlease help! All cards with images are empty now!<div><p>No, I didn't do anything before I quit.</p>
<p>I am opening Studies now.<br>
I see the number of cards still the same.<br>
If I delete something, then the number should be reduced!!!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:54:54Z2020-01-23T18:54:54ZPlease help! All cards with images are empty now!<div><p>I strongly think that you should examine the routine that removes multiple<br>
images.<br>
I think that routine is the culprit that removed all of my images.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T18:57:22Z2020-01-23T18:57:22ZPlease help! All cards with images are empty now!<div><p>And you don’t have anything on your Mac that is unusual (?) Eg. is your user folder just on the Mac like normal? It is not mounted from a different disk, or over the network?</p>
<p>And you don’t have any special clean up software running that is designed to make more disk space or anything, right?</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T19:04:12Z2020-01-23T19:04:12ZPlease help! All cards with images are empty now!<div><p>Everything is normal as far as I can tell.<br>
And I don't use the clean-up app either.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-23T19:07:13Z2020-01-23T19:07:13ZPlease help! All cards with images are empty now!<div><p>You should also aware that this is not the 1st time that I am seeing this<br>
issue of disappearing images.<br>
I saw the same thing last December!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-24T07:13:27Z2020-01-24T07:13:27ZPlease help! All cards with images are empty now!<div><p>Yes, it started when I did what you asked for, namely removing unused images.</p>
<p>We have never seen it ourselves, which makes it very difficult to find what is going on. We also don’t hear about it from others. We will keep looking to see if we can make it happen.</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-24T07:26:21Z2020-01-24T07:26:21ZPlease help! All cards with images are empty now!<div><p>Maybe other users do not keep updating their cards.<br>
If you want, I can make a reproducible data for mac and send it to you.<br>
It will be o.k on 1st day but if you wait for a day or two, you will<br>
certainly see all of the images disappearing.</p>
<p>If you think you can find a bug, then it will be great!<br>
But if it is too much for you to spend time on it. I would like you to go<br>
back to the version before implementing the routine to<br>
remove multiple images. I can live with multiple images but I can't do any<br>
work with disappearing images.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-24T07:42:31Z2020-01-24T07:42:31ZPlease help! All cards with images are empty now!<div><p>We already have your library, and tested it. We didn’t see any problem with removal at that time.</p>
<p>But we have some ideas, and we are investigating.</p>
<p>BTW When the images disappeared on your Mac, did they also disappear on the iPhone? I’m guessing they didn’t, right?</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-24T11:40:06Z2020-01-24T11:40:06ZPlease help! All cards with images are empty now!<div><blockquote>
<p>We already have your library, and tested it. We didn’t see any problem with removal at that time.</p>
</blockquote>
<p>I already mentioned that initially everything is fine and you should wait<br>
for a day or two days to see the disappearing of images.</p>
<blockquote>
<p>BTW When the images disappeared on your Mac, did they also disappear on the iPhone? I’m guessing they didn’t, right?</p>
</blockquote>
<p>You are right about that. The images on the iPhone were all o.k.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-24T16:01:23Z2020-01-24T16:01:23ZPlease help! All cards with images are empty now!<div><p>I am wondering if you could send me the previous version of mac-Studies<br>
with multiple images issue.<br>
If I have that version, then I could do some work with it since images will<br>
not be disappearing.</p>
<p>Regards,<br>
Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-24T16:18:12Z2020-01-24T16:18:12ZPlease help! All cards with images are empty now!<div><p>We submitted a fix just now. It is in review. Probably available tonight from Mac App Store. (Our web site already has the fix)</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-25T02:13:02Z2020-01-25T02:13:02ZPlease help! All cards with images are empty now!<div><p>So did you find what gives the disappearing of images?<br>
If you did, then I would like to know.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-25T06:22:14Z2020-01-25T06:22:14ZPlease help! All cards with images are empty now!<div><p>No, that part of logic temporarily turned off. I was able to reproduce it only once, so we are working on the fix.</p></div>Vlad Borovtsov