tag:mentalfaculty.tenderapp.com,2010-10-19:/discussions/suggestions/10676-please-help-all-cards-with-images-are-empty-nowThe Mental Faculty: Discussion 2020-01-25T06:22:16Ztag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T10:58:33Z2019-12-24T10:58:33ZPlease help! All cards with images are empty now!<div><p>Have you got the latest version on both devices?</p>
<p>If you let them sync up, do you see the images start to appear again? You may need to switch stacks back and forth to refresh.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T13:34:04Z2019-12-24T13:34:04ZPlease help! All cards with images are empty now!<div><p>Yes, I have the latest version for both devices.</p>
<p>I just let the mac version sit there since I was afraid it might erase iCloud data if I press the sync button. I see some cards beginning to show images. Please explain to me why I have an issue with images. I've never seen images disappeared before.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T14:18:33Z2019-12-24T14:18:33ZPlease help! All cards with images are empty now!<div><p>I think they are probably disappearing because I put in place your suggestion to remove old images :) You’re welcome.</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T14:28:52Z2019-12-24T14:28:52ZPlease help! All cards with images are empty now!<div><p>Does removing the old images mean the duplicate images?</p>
<p>Then why the current images disappear?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T14:43:11Z2019-12-24T14:43:11ZPlease help! All cards with images are empty now!<div><p>If you removed old images from mac, is there a way to get data back from iPhone?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T14:55:38Z2019-12-24T14:55:38ZPlease help! All cards with images are empty now!<div><p>Didn’t you say the images were starting to appear? You probably just need to wait until it syncs.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T15:01:53Z2019-12-24T15:01:53ZPlease help! All cards with images are empty now!<div><p>Yes but not all of them are shown. Some images (main and thumbnail) are still missing.<br>
It seems that the sync is finished since the sync button reset to the non-sync mode by itself even if I press it,</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T15:05:39Z2019-12-24T15:05:39ZPlease help! All cards with images are empty now!<div><p>If the iPhone has all the images, you may be best to clear the Mac data completely.</p>
<p>To do this, first check the iPhone really has the data, and then press reset on all devices. Then on the Mac, go to ~/Library/Containers and move com.mentalfaculty.studies.mac to the trash.</p>
<p>Finally, start the sync again.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-24T16:33:37Z2019-12-24T16:33:37ZPlease help! All cards with images are empty now!<div><p>Thanks for the help! I was able to get all the images back without any problem.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-25T10:14:33Z2019-12-25T10:14:33ZPlease help! All cards with images are empty now!<div><p>Since you mentioned that pasting an image repeatedly would increase the size of any card, it would reduce the size of a card if I delete the card and then create one with the same front and back images. Is this right? Please confirm it. Thanks.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-25T11:22:55Z2019-12-25T11:22:55ZPlease help! All cards with images are empty now!<div><p>Creating a new copy of the card will create new copies of the images. The code does now clean up any old unused images over time now.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-27T17:36:20Z2019-12-27T17:36:20ZPlease help! All cards with images are empty now!<div><p>It is very strange that what I wrote in Dec 25 is gone. So I am writing again.<br>
When I open Studies, I found out that many images are gone again. So I reset iCloud on that day since I was afraid that the data from iPhone could be affected.</p>
<p>Today, I also reset iCloud again and let data migrated from iPhone to mac.<br>
I don't know if I can get all the images back or not.</p>
<p>My question is: Am I going to have this process of losing images in the future?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-27T18:03:53Z2019-12-27T18:03:53ZPlease help! All cards with images are empty now!<div><p>The initial migration seems to be working o.k. since I see 2/3 images are shown. So I quit Studies (mac version) and then reopen again. To my surprise, all the images are gone. Something is not working at all! I clicked on the sync button and nothing happens. It seems that Studies erases all iCloud data. I guess I have to reset iCloud again before quitting Studies. I don't think I can open Studies again until you fix this issue.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-27T20:35:50Z2019-12-27T20:35:50ZPlease help! All cards with images are empty now!<div><p>Are you sure you have the most recent version of Studies on the Mac? I haven’t heard from others of this problem. There was an issue with the previous release which could give this type of problem.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-28T05:51:23Z2019-12-28T05:51:23ZPlease help! All cards with images are empty now!<div><p>You should know that I didn't download Studies from your website. Recently I bought it through App Store. When I checked the version number, it is 1.7.5 (65). Is this recent enough?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-28T08:48:19Z2019-12-28T08:48:19ZPlease help! All cards with images are empty now!<div><p>Yes, that is the most recent. What version do you have on the iPhone?</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-28T10:51:26Z2019-12-28T10:51:26ZPlease help! All cards with images are empty now!<div><p>I don't know how to find out what version is from my iPhone.<br>
Please let me know. This version is from Apple app store.<br>
If it is not the most updated version, then I will get notified.<br>
Since I have not been notified, it must be the most updated one.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T10:36:32Z2019-12-29T10:36:32ZPlease help! All cards with images are empty now!<div><p>I'm going to test this when I get back to work first week after new year.</p>
<p>If you like, you can export your iPhone library for me to use, to make the test more authentic.</p>
<p>You aren't doing anything odd, right, like importing your stacks over and over like you were before?</p>
<p>You can find the iPhone version of the app by opening the menu on the side, and looking in the contributions section.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T12:41:19Z2019-12-29T12:41:19ZPlease help! All cards with images are empty now!<div><p>The iPhone version number is 1.11.5.<br>
I don't see any problem with iPhone since images are all there.</p>
<p>I don't need to import any stack from Mental Case anymore.<br>
Actually I don't use Mental Case since you told me not to.</p>
<p>Please let me know how to export data from my iPhone and send it to you.</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T13:58:40Z2019-12-29T13:58:40ZPlease help! All cards with images are empty now!<div><p>If you open the side menu, there is send and receive. In there, there is an Export Library option. Use that to put the file in Dropbox or Files and send that to me.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:13:40Z2019-12-29T17:13:40ZPlease help! All cards with images are empty now!<div><p>I sent you an email giving the link for the exported library.<br>
I hope you to fix the issue ASAP so that I can work on the Mac version of Studies.</p>
<p>Thanks!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:22:34Z2019-12-29T17:22:34ZPlease help! All cards with images are empty now!<div><p>For now, you could try this:</p>
<ul>
<li>press reset on each device and Mac</li>
<li>on Mac, go to ~/Library/Containers</li>
<li>drag com.mentalfaculty.studies.mac to your desktop</li>
<li>launch studies. Should be empty.</li>
<li>start sync on both devices</li>
</ul>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:29:30Z2019-12-29T17:29:30ZPlease help! All cards with images are empty now!<div><p>That is exactly what I did and the result was not good!<br>
Is there any reason that I should repeat the same thing!</p>
<p>Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:35:46Z2019-12-29T17:35:46ZPlease help! All cards with images are empty now!<div><p>So you completely removed the Mac library before?</p>
<p>So if I install on iPhone, then sync all to the Mac, the images should disappear? Anything else I need to do to trigger the problem?</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572019-12-29T17:43:31Z2019-12-29T17:43:31ZPlease help! All cards with images are empty now!<div><p>Yes, At first I reset iCloud for both Mac and iPhone and I deleted the Mac<br>
lib.<br>
Then I turned on iCloud for iPhone and then quitted the iPhone Studies<br>
after transferring<br>
data to iCloud is done. Finally, I opened the Mac Studies and started to<br>
sync and waited until<br>
the sync completed.</p>
<p>That is all I have done so far!</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-06T14:30:10Z2020-01-06T14:30:10ZPlease help! All cards with images are empty now!<div><p>Have you found any solution to the issue?</p>
<p>Regards,</p>
<p>Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-06T14:55:20Z2020-01-06T14:55:20ZPlease help! All cards with images are empty now!<div><p>We are working on it now. Seems there is a problem with the library export, so we need to fix that first to do the test.</p>
<p>Drew</p></div>drewmccormacktag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-06T14:57:37Z2020-01-06T14:57:37ZPlease help! All cards with images are empty now!<div><p>Glad to hear that you are working on it.<br>
Hope to hear from you soon!</p>
<p>Hyo</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T12:52:41Z2020-01-20T12:52:41ZPlease help! All cards with images are empty now!<div><p>Hi,</p>
<p>I need to work on cards but I can't due to the sync issue.<br>
Do you have any expected time that you would be able to fix the problem?</p></div>hyoahntag:mentalfaculty.tenderapp.com,2010-10-19:Comment/479424572020-01-20T13:05:55Z2020-01-20T13:05:55ZPlease help! All cards with images are empty now!<div><p>We are working no it right now. Should have answer in a day or two.</p>
<p>Kind regards,<br>
Drew</p></div>drewmccormack