sync: iOS to MacBook

Geoff Bernz's Avatar

Geoff Bernz

06 Dec, 2012 02:50 AM

I created hundreds of cue cards on my iOS device (iPhone 4s). I wanted to sync with my MacBook so that I could create hundreds more on my MacBook more quickly. When i synced, I checked these items:

[CHECK] Copy new notes and stacks from the device to my Mac [CHECK] Delete notes and stacks that I deleted from my iOS device [CHECK] Update notes taht were edited on my iOS device.

After all the cue cards were deleted from my iPhone (without being transferred to my Mac, as suggested they would be in the first CHECK above, the Help menu describes these options, as below:

• If you want new notes from the iOS device copied to the Mac, check the Copy new notes and stacks to my Mac option.
• To have notes on your Mac deleted if they have been deleted on the iOS device, check the Delete notes and stacks that I deleted from my iOS device option.
• To have notes that were updated on your iOS device also updated on your Mac, check the Update notes that were edited on my iOS device option.

This information was followed by a warning, as below:
** You will get a warning dialog. Read it. Only press Continue if you realize that all data on your iOS will be removed and replaced.

How is it that you can have a check box saying that new notes and stacks from my iOS device will be copied to my Mac, then not copy the notes or stacks, and instead delete them!

Luckily, I backed them up before I tried this, because i was afraid of this happening. i see the back up in my iTunes. The problem is, I have no idea how to restore them. Please advise how to restore these notes and stacks. Also, please inform me how to send new notes and stacks from my iOS to my MacBook app. Thank you.

  1. Support Staff 1 Posted by drewmccormack on 07 Dec, 2012 07:05 AM

    drewmccormack's Avatar

    Hi Geoff,

    This should certainly not happen.
    I assume this was the first time you ever tried to sync, correct?

    We will see if we can reproduce the problem and fix it. It could be that it only occurs the very first time you try to sync. It might be worth adding a note on the iPhone, and doing another sync, to test what happens.

    To reimport your data, drag the file to your desktop, and double click to import it in the Mac app.

    If you want to import directly on the iOS app, drag the file out, rename it, and drag it back in.

    Hope that helps, and sorry for the trouble. Please let us know if the second sync works.

    Kind regards,

  2. Support Staff 2 Posted by drewmccormack on 07 Dec, 2012 07:55 AM

    drewmccormack's Avatar

    Hello again,
    I did some tests, and it seems this might just be an issue of the Mac app not refreshing properly. It seems the data is there, but you have to relaunch the app to see it. I suggest trying that.
    We will put out an bug fix ASAP.
    Kind regards,

  3. 3 Posted by Randy on 08 Jan, 2013 03:01 AM

    Randy's Avatar

    Last year we heard of some plans for syncing in icloud. I would be just as happy if I could sync with dropbox across all my devices if apple is not allowing icloud access

  4. Support Staff 4 Posted by drewmccormack on 08 Jan, 2013 07:04 AM

    drewmccormack's Avatar

    We are working on the last phases of iCloud syncing for iOS now.


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