example of the mobile app shutting down on me

zeppo's Avatar


07 Jul, 2013 05:14 PM

I opened the app and the it pulls up the Library screen. I want to study all due notes for all my cases and stacks as a slideshow, and the only way I know to do this is via the custom slideshow option (on the old app, I would just select "Study All Due Notes" so this is what I am trying to replicate with the new app.). So I tap on the ellipsis to the left of Library and get no response. So naturally, I'm thinking maybe my touch wasn't recognize-- didn't hit the sweet spot or press hard enough. I'm not waiting but maybe a half second because the normal response time for the app is immediate, so I figure it was my fault. So the wait between taps may be a half second to a second. So I tap it again. No response. Tap a third time, and the programs shuts off.

  1. 1 Posted by zeppo on 07 Jul, 2013 05:36 PM

    zeppo's Avatar

    Following up. After the above happened, I sent the above feedback to you. Then I went in to try again. This time the response to tapping the ellipsis was immediate and from there I tapped on custom slideshow, which I have left at default to include all due notes. I chose "Begin Slideshow"and the message "Preparing Slideshow" pops up. This runs for about a minute and then the programs shuts down again. This time, I discovered why it would shut down while in the Preparing mode. What I discovered was that my the custom slideshow had the "Only Due Notes" switch set to off. So instead of the Source being set to Due Notes from all Notes, it was set to Notes from all Notes. So obviously I can see why it crashed. I have 5500 cards. Not sure about why it would shut down in the first case though.

  2. Support Staff 2 Posted by drewmccormack on 08 Jul, 2013 08:17 AM

    drewmccormack's Avatar

    A quicker way to study all due notes is to go into the Due for Study stack, tap the slide button center-bottom, and then choose 'Due Notes'.
    I suspect maybe with 5500 notes, making a slideshow used up too much memory on your device and that caused the system to terminate the app.
    Kind regards,

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