scheduling/sync flaw

zeppo's Avatar


04 Jul, 2014 03:28 PM

I studied on my iPod for a number of days without turning on the desktop app. So Wednesday, I study all the due notes on the iPod and presumably gave it enough time to sync to the cloud. The next day, Thursday, before having turned on the iPod to schedule and sync that day's due notes with the cloud, i instead turned on the desktop app. The desktop app was still at zero notes due for study since the last time I synced it to the cloud a number of days earlier.

I study Spanish. I have a hierarchy of cases set up. For instance, one case is "Vocabulary" and within that case are other cases, which in turn have stacks. I keep new stacks yet to be studied out of the cases, and when I am ready start studying one, I move it to the appropriate case and then turn on the scheduling for that stack.

So Thursday, when I turned on the desktop app, The first thing I do is move a new stack into a case and turn on its scheduling. So I am expecting the app to sync to the cloud, catch up on all the previous studying I have done with the iPod, and schedule that days notes to be studied, which should include the new stack I just added to scheduling. From all appearances, it did that, showing first just the number of due notes in the stack that I added to scheduling (ten reversible notes) and then presumably adding to them the number of other due notes for that day after syncing to the cloud, to give a total of 186 due notes.

So the next step for me was to turn on my iPod and let it sync, thus showing that the new stack had been moved into a case and that day's due notes are scheduled. After bouncing back in forth with the iCloud, however, it finally settled on the number of due notes on the iPod as 752. So apparently, the iPod has RESCHEDULED all of the previous few days notes that I have already studied. I have left both it and the iMac app on for long periods of time to give them the opportunity to sync up and correct this error on the iPod, turning on and off both apps completely between attempts to trigger a good sync, but it is not working. The iPod remains at 752 and the iMac is at 186.

I believe the apps couldn't handle the combination of adding a new stack into the scheduling along with the desktop app having to catch up with all the daily studying the had been done on the iPod since the last sync to the cloud by the desktop app.

Of course, I know you keep saying a more robust syncing will be forthcoming. But that has been said since this app was first released, and I have been sticking with it on that promise. But it may not matter how robust it is if the programming cannot handle new notes being added to scheduling at the same time one app is catching up with multiple days of studying done on the other app. (By the way, I never study on the desktop app. It simply a vehicle to edit and organize notes more easily for me.)

  1. 1 Posted by support on 05 Jul, 2014 06:38 AM

    support's Avatar

    Hi There,

    Thank you for writing in. I'm very sorry to hear about this issue again. iCloud can get a bit flaky lately, we're working hard on a new version of the app that should bring many great improvements on this front. We're just not ready to release it just yet. Apologies for having to repeat a familiar message.

    You feedback is being read an appreciated, thank you for taking the time to write in.

    For now I would also like to recommend checking out this article in our knowledge base. It has a lot of information regarding iCloud sync. Sometimes the only thing to try is to start over with iCloud sync, described from step 8 on.

    We apologise for any frustration we have caused, we hope to release the next update soon. Please don't hesitate to contact us with any other questions you might have, we're here to help.


    Sam R. — The Mental Faculty support

  2. support closed this discussion on 05 Jul, 2014 06:38 AM.

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