So I waited for the update, but I have to have iOS7?

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10 Jul, 2014 04:22 AM

I use an iPod model MC544LL/A. Apparently I can't get iOS7 for it, since when I run Update it says I'm fully updated at Version 6.1.6(10B500). I downloaded the mac update, and that's when it tells me that I have to update on all devices to take advantage of the new sync. So it gives me the option as to whether I want to "Enable New Sync" or "Disable iCloud Sync". Assuming I am correct that I can't put iOS7 on my iPod, then I can't choose "Enable New Sync".

Or can I?

Where do I go from here. Do I need to uninstall the mac update?

  1. 1 Posted by support on 10 Jul, 2014 06:44 AM

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    Hi There,

    Thank you for writing in. Since your iPod doesn't support iOS 7 you can't upgrade to the new version on iOS, which is using iCloud sync as a method of sync. Wifi sync should certainly work with the newest Mac app, but not with the new iOS app, which only syncs via iCloud, your older version should work.

    What version of the iOS app do you have? 4.6.4?

    If you do have the older iOS app, you should be able to tap start sync and go from there.

    Some wifi networks separate devices from computers. Eg colleges, cafés. In that case, you can make a local wifi net with your Mac, and connect to it with your iOS device.
    In the long run, you are probably better moving to iCloud sync.


    Sam R. — The Mental Faculty support

  2. support closed this discussion on 10 Jul, 2014 06:44 AM.

  3. zeppo re-opened this discussion on 10 Jul, 2014 10:29 PM

  4. 2 Posted by zeppo on 10 Jul, 2014 10:29 PM

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    I have iOS 6.1.6 and it is up to date.
    I have version 1.4 of Mental Case 2 running on the iPod.

    I update the mac app and it said to use the sync I needed to update on all devises. Since I hadn't done the iPod update yet, I chose to turn off the mac cloud sync until I updated the iPod. I selected to download the update on the iPod, and only then is when I found out it required iOS7. It would be better if you made this very clear in advance. But now that it is done, I'm trying to think how to handle the mac app. I use it to edit and set the scheduling on my cards. It is much easier to deal with this on the desktop. I use the iPod for studying and for downloading my stacks, which I create on Cram.

    If I save my library from the new mac app I updated to, and then uninstall, is it somehow possible to reinstall the previous version of the mac app that I was using just prior to the free update and move the library data back in to that? Then I could sync it to the cloud to match the scheduling data on the iPod.

  5. Support Staff 3 Posted by drewmccormack on 11 Jul, 2014 07:48 AM

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    I'm sorry about this, but it was really the only way we could move forward, and quite a few people were having issues with sync.

    Ultimately, I'm afraid the solution would be a new device, especially with iOS 8 coming. i know that's not what you want to hear, so here are some other options:

    1) I could make the old iOS app available for a day or two, or if you already have it, you could reinstall that. You could then use WiFi sync with that app.
    2) You could export notes on the Mac app, transfer them with Dropbox, and import on iOS. Not a real sync, but at least you could study notes until you get to upgrade to iOS7-8.
    3) You could just use the two devices independently for a while, until you can upgrade.

    You can't really downgrade the Mac app, because the data format has changed, and the old app won't be able to handle the new data.

    Sorry that you have been caught up in this, but there wasn't really anyway to move forward without leaving a few people behind.


  6. 4 Posted by zeppo on 11 Jul, 2014 11:25 AM

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    So did everyone that did not upgrade lose functioning when the upgrade was released?

    If i can't somehow download the Mental Case 2 version that was pre-upgrade, I could perhaps use time machine to get it back on my desktop. Then I would just not upgrade. I just want to get back to where it was before I made the mistake of upgrading.

  7. Support Staff 5 Posted by drewmccormack on 11 Jul, 2014 11:32 AM

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    Yes, I'm afraid anyone on iOS 6 will have the same problem. So you are not alone, but it is no consolation of course.

    You can try time machine, yes. You would need to revert

    1) The Mental Case app in Applications
    2) In Finder, choose Go > Go to Folder and enter


    3) Revert the folder

    Let me know how this goes.

    Again, I'm sorry about this. We needed to move forward, and there was no way we could bring along the iOS 6 customers.

    We would have liked to have warned people about upgrading, but there is really no mechanism in the App Store to do that.


    On Jul 11, 2014, at 13:25, garbagebin2002 <[email blocked]> wrote:

  8. 6 Posted by zeppo on 11 Jul, 2014 09:30 PM

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    The way I found out about the new release was via an email you sent out titled "Sync and Sale Summer." It discussed all the features and even warned that you need to update on all devices or sync would no longer work. But what it didn't say, but could have, is that the iOS update required iOS7. Please keep that in mind for future announcements.

    That said I can buy a new iPod touch. Just hadn't planned to do it right away.

  9. Support Staff 7 Posted by drewmccormack on 11 Jul, 2014 09:33 PM

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    That would have helped, true. A lot of people don't get the emails though, so it wouldn't solve the problem completely.

    Time machine may be a good option until you are ready to upgrade. If you need any help with it, let me know.


  10. 8 Posted by zeppo on 12 Jul, 2014 12:10 AM

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    Ok. But I don't know what you mean that there is no mechanism in the app store to warn people that iOS7 is required if you wish to sync with the upgrade version of the mac app. If a person, such as I, tries to download the iOS app first via the app store, it denies the download saying that it requires iOS7. So that much is in place. The problem then is if a person, such as I, goes to upgrade the mac app first, prior to learning of the iOS7 requirement via the attempt to download the mobile app. In that case that person will not be warned. But there certainly is the mechanism to warn them. In fact, you could still fix it. When a person clicks on the app store and finds Mental Case, there is a description of the app and the new upgrade. You could simply add to that description that the syncing with mobile devises will not work unless they use iOS7.

    But again, that said, I don't begrudge your requirement, because it is necessary to progress the app. Just would have liked the warning, and others may as well. I'm looking forward to trying the new app. I'll let you know if I try the time machine solution. But my iPod is beat up, so I may just keep it in the car with my music on it and buy a new one.

  11. Support Staff 9 Posted by drewmccormack on 12 Jul, 2014 08:18 AM

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    I'll try to update the upgrade text, but I fear that is not allowed after the app goes live.

    Even then, a lot of people just hit Update All and don't read it.

    But I agree, I should have l put a warning in there. Wasn't malicious, just neglectful. Sorry.


  12. 10 Posted by DK on 14 Jul, 2014 02:21 PM

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    I`ve just updated the Mac app today and I think you made it clear now in the description of the update. The warning is very noticeable, even when I clicked update all, I saw and read the warning (and found out it didn`t apply to me).

    As I care about the apps I like and as I only have a handful of apps on my Mac (compared to the number of mobile apps), I usually skim through the update text to see what`s new.

    All the best, and please keep going forward!.)


  13. Support Staff 11 Posted by drewmccormack on 14 Jul, 2014 02:23 PM

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    Thanks for reporting the problem, David!

    Kind regards,

    On Jul 14, 2014, at 16:21, DK <[email blocked]> wrote:

  14. 12 Posted by zeppo on 12 Dec, 2014 05:24 PM

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    Hi, I am finally getting ready to get a more current mobile device (iPhone 6) that can use your more current iOS app. My iPod was too old to install iOS 7, so I had to wait.

    The iPod hasI iOS 6.1.6 and it is up to date.
    I have version 1.4 of Mental Case 2 running on the iPod.

    To recap my problem above, I had upgraded the Mac app with your new release last July without realizing that doing so would disable my ability to send data to the cloud from my version 1.4 iOS Mental Case 2 app. So I am stuck with my most current learning history on the iOS app without the ability to back it up, and no ability to upgrade to the new iOS version 1.5.

    Am I correct in remembering that even if I delete the newer Mac app and iCloud data storage, iCloud still will not allow my version 1.4 iOS app to store any data to the Cloud if I try to turn on the sync??

    When I look at your previous replies, I see where you suggested wifi, but that would mean reverting back to Mental Case 1, and I don't want to risk that version not being able to handle cards that were created and studied later on Mental Case 2 Version 1.4.

    When I think of my options, I am thinking the best I can do is to revert back to my learning progress as of the end of June before I unwittingly upgraded the Mac app, because that is what is currently stored in the cloud (syncing the iPhone 6 to the cloud after installing version 1.5).

  15. Support Staff 13 Posted by drewmccormack on 12 Dec, 2014 06:39 PM

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    Hi David,

    It’s been a while since we discussed this. I looked back over the emails.

    If I understand, you have two sets of data: one set is on your iOS 6 iPod, and one is on your Mac.

    The following should work:

    1. Make sure you backup your iPod to iCloud and/or iTunes.
    2. Restore the data from your iPod to your new iPhone 6.
    3. Update to the latest Mental Case on your iPhone 6.
    4. Turn on sync on your iPhone 6 in Mental Case.
    5. If you haven’t already done this, turn on sync switch in Mental Case on your Mac.

    All going well, the cloud data will be merged, and you will have study history on all devices.

    If you have a lot of data, the initial sync could take a long time. Please just be patient, rather than pressing ‘reset’ or anything like that.

    You can see the sync progress in the Library screen, and the data download progress in the sync screen.

    If after an hour or two it still doesn’t seem to be doing anything, try simply restarting the device, and launch Mental Case again.

    Kind regards,

  16. 14 Posted by zeppo on 13 Dec, 2014 11:32 PM

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    Thanks, that will be great if that works. I hope to buy the iPhone early next week. I'll let you know how it goes.

    When you say back up the iPod to iCloud, you mean a back up of the entire device, right?

  17. Support Staff 15 Posted by drewmccormack on 14 Dec, 2014 10:35 AM

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    Yes. When you move to a new device you will want to restore your data for the whole device. You can either backup/restore with iTunes, or with iCloud.

    Kind regards,

  18. 16 Posted by zeppo on 04 Jan, 2015 09:10 PM

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    Happy to report that by restoring my new iPhone 6 to an iTunes backup of my iOS 6 iPod Touch, I was able to transfer the old app and info from the iPod to the iPhone. I then upgraded to the new app on the iPhone, and that also went well, it appears. I guess I won't really know until tomorrow if the scheduling transferred as well, but I presume it did.

    I opted not to turn on the iCloud sync just yet. Right now I have nothing on the iCloud that I need to save. Would it be better to just delete the current info stored on the Cloud and/or the ubiquity file on my iMac, just to wipe the iCloud slate clean and start fresh?

    Right now I don't have the desktop app loaded to my iMac yet, as I did a full system restore and have upgraded to Yosemite. I have yet to reinstall the desktop Mental Case app.

  19. Support Staff 17 Posted by drewmccormack on 04 Jan, 2015 09:27 PM

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    If you have old data in the cloud, it is probably best to delete it, yes.

    Kind regards,

  20. 18 Posted by zeppo on 05 Jan, 2015 02:38 PM

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    Well, this morning I started the old app on the iPod at the same time as the new one on the iPhone to see how they compared. The old one took the usual amount of time to schedule, about 7 1/2 minutes. However, that was 25 minutes ago, and I've given up on the new one showing any notes in the Due for Study field. Yet when I checked, I do see that the new app does show the same number of due notes in each stack. So there are due notes in the new app, but they aren't being included in Due for Study. I have 48 notes Due for Study today in the old app on the iPod.

    Has there perhaps been a change with the new app that requires an iCloud sync before it will categorize notes due?

    At this time I'm not using the desktop app so there is no reason for me to sync, and I have it turned off on the iPhone.

  21. Support Staff 19 Posted by drewmccormack on 05 Jan, 2015 02:43 PM

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    Are you certain that there are no due notes in Due Notes? Maybe the problem is a bug where the count is not being updated properly. Have you tried going into the Due Notes folder to see if there are due notes there?

    7 1/2 minutes is a very long time for an update. It should take at most about 30 seconds. (Again, it could be that the counts are not updating, but the update has actually been done.)

    If you have iCloud sync on, it will try to sync before it does an update, to try to avoid doing it twice. Usually a sync should not take more than about 10 seconds, but when you are first getting things up and running, there can be quite a bit of data transfer back and forth.


  22. 20 Posted by zeppo on 05 Jan, 2015 03:37 PM

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    Yes, they were in there. You were right it was a bug. Once I exited the folder the count now shows and it matches the count on the iPod. So all is well.

    It has always taken that long to schedule notes on my iPod on the old app. I'll see how the new app fares tomorrow and let you know.


  23. 21 Posted by doug on 12 Jan, 2015 06:35 PM

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    I have been unable to get Mental Case 2 to work through Dropbox, between my MAC and my ipod,
    My ipod is running ios8.08, the MAC is running MAC X 10.7.5.
    I have tried both the sync suggestion and the non sync , with no joy.

    Any suggestions would be greatly appreciated


  24. Support Staff 22 Posted by drewmccormack on 13 Jan, 2015 07:11 AM

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    How many notes do you have in your library, and do you use a lot of images?

    Kind regards,

  25. 23 Posted by Karlem on 08 Apr, 2015 10:23 PM

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    Olá, estou com um problema de atualização no meu Ipod.
    Para baixar aplicativos preciso da atualização iOS 7.0 porém, essa atualização não aparece para mim. Aprece que já foi atualizado iOS 6.1.6
    O que eu devo fazer para conseguir atualiza-lo pra iOS 7.0 ?

  26. Support Staff 24 Posted by drewmccormack on 09 Apr, 2015 06:34 AM

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    Hello Karlem,

    I'm afraid some devices only support certain OS versions. I think the problem is probably that your iPod is reasonably old, and only supports up to iOS 6. I have an iPod like that too.

    There isn't really an easy fix. The only way to move to iOS 7 is buy a newer device, I'm afraid.

    Sorry I can't offer any better news.

    Kind regards,

    Olá Karlem,

    Eu tenho medo de alguns dispositivos suportam apenas certas versões do SO. Acho que o problema é provavelmente que o seu iPod é razoavelmente velho, e só suporta até iOS 6. Eu tenho um iPod assim também.

    Não há realmente um reparo fácil. A única maneira de mover-se para iOS 7 é comprar um aparelho mais recente, eu tenho medo.

    Desculpe, não posso oferecer nada melhor notícia.


  27. 25 Posted by Cash on 02 Jul, 2016 07:08 PM

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    I want Discord app on my iPod 4th generation but it says I need iOS 7 I have 6.16 but it says it's up to date. How can I fix that? I don't know how to update it if so how can I?

  28. Support Staff 26 Posted by drewmccormack on 02 Jul, 2016 07:26 PM

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    We don't make Discord app, so I think you might have contacted the wrong company.

    I am not sure if iPod 4th can update to a newer iOS. It might be possible. You would need to connect it to iTunes, and see if you can update the iOS.

    Kind regards,

  29. 27 Posted by Cathy on 02 Jul, 2016 09:48 PM

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    I did reply to the wrong company... Sorry about that! And thanks I will try

    Sent from my iPod

  30. drewmccormack closed this discussion on 04 Jul, 2016 09:27 AM.

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