Evan's Avatar


22 Oct, 2014 09:37 AM

I've been using the iOS app on my iPad for some time now and decided to get the Mac version to make editing easier and quicker. After paying an expensive $39, I was a disappointed to see that you no longer have the sync via wifi feature. It's good that you try to implement features that users request, but I think that you have taken a huge step back by no longer allowing other ways of syncing.

It seems like a very restrictive move for the users and I don't see how this is beneficial to 'all' users. Great for those using iCloud but as has already been mentioned in other discussions, those who use iCloud regularly are most likely to have used the full free space. Even when I set it up for myself yesterday, just using standard settings, I managed to use 4GB of the 5GB. That's not even storing photo collections or music or any other space hungry items.

I noticed you recommended to another user that they should simply pay for more space, but why would your general Mental Case users want to pay for space just because you decided to remove other syncing options.

Now that the main rant is over, unfortunately my Mac and iPad still don't sync notes. I'm not using iOS 8 with the new iCloud and no other tweaking of accounts and settings on both devices seems to help. It's not such a great syncing feature if it's a pain in the arse to use without having to tweak the Mac or iPad. If it's not a plug and play type feature then it's not a good feature, simple. Wifi sync was so easy to use when I used Mental Case 1 years ago.

I guess I'll just have to resort to using dropbox to transfer archives. If that manual way of doing things becomes the only solution then just bring back wifi sync and save a lot of people the hassle.

Very disappointed.

  1. 1 Posted by John on 22 Oct, 2014 03:10 PM

    John's Avatar

    iCloud sync does not work as I would expect. It can take days for changes to sync between my desktop application and iPhone app. Running iOS8 of iPhone 5s and OS X 10.10 on Macbook Air (Mid 2011).

    There is not a specific option to "Sync Now' under prefs it states that 'Cloud data is fully downloaded'. However as I am creating the notes on my Mac and wishing to transfer to my iPhone this is not exactly what I need to know. Pressing the 'sync' button on my iPhone does do something but nothing I have just done on my Mac appears on the phone. It seems, therefore, that the sync is not uploading from my Mac.

  2. 2 Posted by support on 23 Oct, 2014 06:00 AM

    support's Avatar

    Hi John,

    Thank you for writing in. iCloud sync should work. First thing you should check your devices for is if they're running on iCloud or iCloud drive. You are on Yosemite and iOS 8 so iCloud drive sounds like the best way to go. If one of your devices is already is on iCloud drive please change the other one too, if both are still on iCloud you can keep it this way if you prefer.

    After checking this please try pressing the Reset button in MC on all of your devices and Macs. Wait 30 mins and then press Reset on each device again. Finally enable sync on each device, and wait 10 minutes between each device.

    I hope this helps, please let us know.


    Sam R. — The Mental Faculty support

  3. support closed this discussion on 23 Oct, 2014 06:00 AM.

  4. re-opened this discussion on 23 Oct, 2014 06:51 AM

  5. 3 Posted by on 23 Oct, 2014 06:51 AM's Avatar

    Dear Sam,

    Thank you for the prompt reply.

    Having followed the steps below it seems to be better. Just added a trial card on my mac and it synced to my phone after pressing the manual sync button after about 1 minute. I will provide further feedback if the problem reappears.

    One question, when I login to and navigate to the 'iCloud Drive' folder I so not see a 'Mental Case' folder or any 'Mental Case' data. Other apps do seem to have folders, is this correct?

    Thanks again.


  6. Support Staff 4 Posted by drewmccormack on 24 Oct, 2014 06:18 AM

    drewmccormack's Avatar

    Hi John,
    You only see folders for apps that use documents for storage. Apps like Pages or Keynote, where you work on a document/file in the file system.
    Mental Case is what we call a 'shoebox app'. It is like iTunes, and has one big hidden data store. So showing data in documents would not make sense.
    Note that you can import and export files from Mental Case for sharing.
    Kind regards,

  7. drewmccormack closed this discussion on 24 Oct, 2014 06:18 AM.

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