can't flip on the Sync on Mental Case 2.7.1

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16 Jan, 2015 11:56 PM

I'm confused. Here I finally get an iOS8 device so I can start using the desktop app again for editing and sync with my phone. But now after installing the desktop app back on my iMac, it won't let me flip the sync switch to ON.

What gives?


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  1. 31 Posted by zeppo on 21 Jan, 2015 03:50 PM

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    PS: the desktop now shows 189 due to match the phone.

  2. 32 Posted by zeppo on 22 Jan, 2015 02:33 AM

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    I went ahead and restudied the cards from the desktop app that were loaded to the phone. Then I checked for a sync up. I had to shut down the phone and then restart it and the program to trigger a sync, but after about 5 minutes a sync finally occurred on the desktop app so now both appear to be in sync with zero cards due.

    I'll see how the scheduling compares tomorrow morning. It appears everything will be okay, so thanks for helping me. It's not over yet though because I still have to see how things will work when I start editing cards and loading new decks, etc, so I'll keep my fingers crossed.

  3. Support Staff 33 Posted by drewmccormack on 22 Jan, 2015 06:56 AM

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    Please try to avoid killing or force quitting. That can lead to corruption, and if the app detects that the crash is a problem, it will actually start syncing all over again.

    Best to be patient. The app runs a sync to look for new data every minute, so you shouldn't have to do anything. If you think it is taking way too long, just restart the whole device. But it should not be needed.

    Kind regards,

  4. 34 Posted by zeppo on 22 Jan, 2015 01:50 PM

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    they both synced ok this morning. I turned the iPhone first and let it schedule and then turned on the iMac. It's scheduling matches the iPhone. Of course, the iPod which has the correct scheduling that the iPhone originally matched only has 38 scheduled. I'm gong to work that independently for a while for a backup.

    It seems to me that there is a bug you should look into that caused the cloud to keep the iMac data rather than the iPhone data in the initial sync.

  5. Support Staff 35 Posted by drewmccormack on 22 Jan, 2015 01:54 PM

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    It’s not a bug. They are two independent data sets, and there is no correct answer to which should get priority. The sync algorithm has no idea when you created the data, and thus which is more recent, because it wasn’t ‘observing’ the data to begin with.

    In any case, it is only really a problem for people who have their data on different devices before they start syncing. Most don’t have that.


  6. 36 Posted by zeppo on 22 Jan, 2015 04:20 PM

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    Well, originally I didn't have data on both.

    My iMac initially did not even have the app installed, because I had restored my iMac to a clean install prior to a Yosemite upgrade, and had no external programs added to it other than Adobe.

    Then I restored my new iPhone to my iPod back up via iTunes in order to transfer the Mental Case data to it (the iPod data was not stored in the cloud because the sync to cloud was disabled when you came out with Version 2 and I deleted iCloud data prior to the phone restore as well.)

    After I got the data on the phone, I synced the phone to the cloud. Then I studied on the phone for a number of days before I even installed the desktop app to my iMac. When I installed the desktop app back onto my clean install of Yosemite, I then turned on its sync, but instead of matching the iPhone, it had a lot more cards showing as due. Piecing this together now, I believe that the iPhone had stopped syncing to the cloud (unbeknownst to me since it was still turned on) a number of days prior , or perhaps it had never synced to the cloud and somehow I still had my iPod data loaded as some function of the restore of the backup to the new phone.

    Of course, when I did the recent resets of the cloud on both devices, there was data loaded on the desktop app afterwards, so what you say makes since for that occurrence.

    At any rate, I occasionally use time machine to restore to a clean install on my iMac if sluggishness crash issues start with Safari, etc, and I need to try to determine the cause
    This is the reason I reverted to a clean install of Mavericks prior to Yosemite. I may have to do it again as I reload a few more programs if the Safari issues return.

    I may have to do this anyway, as there are some cards that somehow had their schedules reset as a result of all this.

  7. Support Staff 37 Posted by drewmccormack on 22 Jan, 2015 04:49 PM

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    Of you do restore a backup, you should turn the sync switch in MC off first. Otherwise it will likely get messed up.


    Sent from my iPad

  8. Support Staff 38 Posted by drewmccormack on 22 Jan, 2015 04:52 PM

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    RE: backups. I think it is tempting fate to restore one. You will end up having to setup the whole sync again. If there are just a few problem cards, I would simply study them and not restore the whole library.


  9. 39 Posted by zeppo on 22 Jan, 2015 05:33 PM

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    Yes, that is what i am hoping is the case. I went through the "Recently Studied" and looked at the information. A number of them somehow got their scheduling history wiped, but even more odd is that the Next Scheduled: date shows January 19th 2015. Yes, 2015, not 2016. Also, though I graded them correct yesterday, they reappeared today, and despite grading them correct again today , the next scheduled date has not changed. Fortunately, many of these are very easy cards for me now. I may just delete them, or move them to a separate "problem" stack, and remove them from scheduling. Others I will just recreate I guess. There are about 20.

  10. 40 Posted by zeppo on 25 Jan, 2015 02:29 PM

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    Things seem to be syncing nicely now. One thing I did find out after taking a closer look was that the cards that wrongly had their scheduling reset during this process were all the last cards in their respective stacks. Yet, thankfully, it didn't affect the last card in every stack. I still have to test how the sync handles new cards and edits, but I am optimistic it will have no problems.

  11. support closed this discussion on 27 Jan, 2015 08:23 AM.

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