phone app crashing

zeppo's Avatar


28 Jan, 2015 12:20 AM

Had no problems studying due notes this morning on phone. Synced fine with desktop.

But after adding a few small stacks on desktops, with just one or two cards each in order to test out some different settings, the phone app has crashed about 5 times now without syncing. Reports were sent out.

What is in the bottom left corner of the app? It has a couple of arrows forming a circle, so my assumption this will trigger a sync if you tap it. If I do tap it, or on its own, it will turn into what looks to be a progress bar. If this is this a progress bar for the sync, then it is crashing prior to the progress completing. It gets about 3/4 complete. After 3 crashes, I closed the app and shut down and restarted the phone. Then tried again and it crashed. But at this point an iOS update alert popped up, so I installed it. Then I shut down and restarted the phone again for good measure. But upon starting the app, yet again it crashed during what I guess is the sync process, if my assumptions are correct about that lower left corner. So now you have 5 reports. I guess I'll try again in an hour.

  1. 1 Posted by zeppo on 28 Jan, 2015 02:24 AM

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    just tried it again and it's still crashing. All I have to do is open the app and wait. But I'll wait and see if it has anything to do with everybody updating their phones' iOS today. Maybe that increase iCloud traffic and it just can't keep a connection? Oh well, I'll see what happens tomorrow.

  2. 2 Posted by support on 28 Jan, 2015 04:52 AM

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    Thank you for writing in. The logo is indeed the sync bottom and the status bar. Are the new stacks you've added smart stacks?


    Sam R. — The Mental Faculty support

  3. support closed this discussion on 28 Jan, 2015 04:52 AM.

  4. zeppo re-opened this discussion on 28 Jan, 2015 12:53 PM

  5. 3 Posted by zeppo on 28 Jan, 2015 12:53 PM

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    I haven't created any smart stacks ever. I created stacks of one to three cards each using multiple choice, a reversible note, and translation templates.

  6. 4 Posted by zeppo on 28 Jan, 2015 01:24 PM

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    the phone app is still crashing. Two more reports sent. The desktop has 100 due, the phone app 91.

    This is what I was worried about. The sync finally worked, but then once I added the wrinkle of creating new stacks, the sync couldn't handle it and is fouled up again.

    You say people want cloud sync rather than wifi because with wifi they had to, for example, go through the steps of syncing their iPhone to the deskstop and then sync their iPad to the desktop, if they wanted to switch from phone to iPad. So it took them a whole extra step of an additional sync that took under a minute. Whoopie. That as compared to this??

  7. 5 Posted by zeppo on 29 Jan, 2015 01:23 AM

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    As I said I created some new cases on the desktop and they didn't sync over to the phone. Looking closer at it now, I see some of the cards in this cases, though not all, wound up in the Loose Notes location on the phone. A couple of those cards that have more than three facets are missing facets past the third facet (i.e., facet four, five and six for instance). There are also a few other previously established cards that got separated from their stacks and wound up in loose notes, but these do show up in Loose Notes on the desktop as well. Casualties of a prior sync I suppose that I just didn't notice before. So my guess is, the sync somehow got disrupted, possibly due to high traffic on the iCloud or whatever, and now it can't cope with trying to pick back up the pieces. Perhaps I need to shut down sync on the mac and phone, delete the cloud, and then turn on the mac sync, and then the phone.

  8. 6 Posted by zeppo on 29 Jan, 2015 01:28 AM

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    Well, so much for that option. It won't let me turn off the sync on the phone. It did let me turn off the sync on the desktop though. I guess I'll play with the phone a bit and see if anything changes. If not, I'll delete the app, reinstall and then sync to the cloud. If it works, I'll turn back on the desktop.

  9. 7 Posted by zeppo on 29 Jan, 2015 04:25 AM

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    Deleted the app on OS and reinstalled. Reset cloud on both apps. Waited 40 minutes. Reset again on both. Waited 15 minutes. Turn on iMac sync, watched progress bar complete and then gave it another 10 minutes. Then turned on iPhone sync. Looks like it finally worked. At least in the sense that content appears to match. Progress bar still has a little more to go on phone.

    Oddly, I do show one of the stacks that I created yesterday that I had turned on scheduling as yet to show cards as due, however. I should think they would be due today. It has a multiple choice template.

  10. 8 Posted by support on 29 Jan, 2015 04:35 AM

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    Hi Zeppo,

    We'll look into this issue! Thank you for taking the time to fix it yourself and write your extensive feedback.


    Sam R. — The Mental Faculty support

  11. support closed this discussion on 29 Jan, 2015 04:35 AM.

  12. zeppo re-opened this discussion on 29 Jan, 2015 05:44 PM

  13. 9 Posted by zeppo on 29 Jan, 2015 05:44 PM

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    Thanks. I am really hoping the cloud/sync problem was due to everybody updating their iOS and Yosemite. I'll see how things schedule tomorrow.

      If all goes well, I have a lot of card edits I want to make via the desktop. Editing is more of a pain on the iOS, so these edits are backlog of changes and corrections I have gathered since I lost my ability to sync the desktop to my iPod.

    Any edits I make in a day I plan to do after I have studied all due notes for that same day and synced the results, in hopes to make it easier for the cloud sync. I will be editing text, changing some cards to non-reversible (turning off "can be used as prompt" on second facet), and creating a few new cards.

    If that goes well, I will then begin creating new stacks on iCram to be imported to the iPhone and then synced to the iMac.

  14. support closed this discussion on 30 Jan, 2015 06:48 AM.

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